Update 8/30/16 2:30 pm
As of 1:15 pm the problem seems to have been resolved. Please continue to rate any new one-way audio calls as 1-star in Dialpad, so that we can determine if there are any other issues.
Update 8/30/16 12:55 pm
- The issue has been confirmed as existing between the interchange of Onvoy and Windstream, technical teams from those companies are working to resolve the issue.
- There may be other one-way audio issues which have a different cause, we are investigating those with Dialpad.
Update 8/29/16 6:15 pm
- Calls from Dialpad accounts to a local number work correctly
- Calls from local phone numbers (740-587-XXXX) to a Dialpad number result in the answering party not being able to hear the caller (including Denison phone lines that haven’t moved to Dialpad)
We are working with the phone service providers involved (Windstream and Onvoy) to assess the source of the problem.
The ITS Help Desk has experienced, and has also received a number of reports of, an issue whereby the answering party cannot hear the caller. The problem has been escalated to Dialpad as an urgent issue and work is underway to diagnose and correct the problem. Updates will be posted here as soon as they are available.
If you are on Dialpad and are asked to rate the call, please rate the call with a single star and provide details as to whether you either couldn’t hear the other party or couldn’t be heard. (Please include whether you were the caller or the recipient, and if you were the caller, if you heard ringing before the phone was answered.)
If you would like a call to test when the problem is resolved, please email the phone number you would like called to the ITS Help Desk at helpdesk@denison.edu.