Update 10/11/2024 5:55PM:

The phone vendor has implemented a fix and subsequent tests have indicated the audio issue appears to be resolved.

If you experience a problem with not being able to hear a caller, please report the issue to the Denison operator over the weekend (740-587-0810) or to the ITS Service Desk during the week (740-587-6395 or servicedesk@denison.edu). Please report the calling number, your Denison phone number, and the date/time of the call.

Update 10/11/2024 2:58PM:

The phone vendor is continuing to work to diagnose and correct the issue. Additional updates will be posted here as soon as they are available.

Original Post 10/11/2024 11:59AM

ITS has received reports of intermittent audio issues with incoming calls from non-Denison phone numbers. The caller can hear the Denison party, but the Denison party cannot hear the caller. The issue does not recur when the caller calls back. This has been reported to the phone vendor as an urgent issue and is actively being investigated. Updates will be posted here.

Workaround: If you receive a call and cannot hear the caller, please let the caller know you cannot hear them and request that they call back.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.