Update:

The GlobalProtect VPN service has been updated. Please follow the instructions below to update the GlobalProtect agent on your device the next time you connect.

Original Post:

ITS will be updating the GlobalProtect VPN service on Wednesday, July 21st to the latest software version which incorporates an important security update. 

ACTION NEEDED: If you have previously used the GlobalProtect VPN service, when you next connect to GlobalProtect on or after 7/21 you will be prompted to update the GlobalProtect agent on the device you are using. Following is the Windows computer prompt; the Mac prompt is very similar.

Please click “Yes” and follow the on-screen prompts to update GlobalProtect and then reconnect after the update is complete. For detailed instructions with screenshots, please see this GlobalProtect VPN Update for Mac/Windows Guide.

NOTE: If you are NOT already a GlobalProtect VPN user and wish to learn more about the service, please see the MyDenison GlobalProtect VPN page. You will automatically get the updated GlobalProtect agent when you follow the initial connection instructions.

If you have any questions or need support, please contact the ITS Service Desk at servicedesk@denison.edu or at (740) 587-6395.