If you use Jabber and find that you are NOT connected to “phone services” this morning as indicated by an x by the computer/phone icon at the bottom of the left panel, please sign out of Jabber and sign back in.

• On a Windows computer, click the gear icon in the top right and select Sign out. Click Sign in and you will be automatically signed back in.
• On a Mac computer, ciick Jabber in the top menu bar and select Sign out. Click Sign in and you will be automatically signed back in.

CBTS performed maintenance on the phone system over the weekend and it appears that in some instances Jabber may not reconnect to phone services without the sign out/sign in step.

If you have any questions or problems, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.