RESOLVED – Intermittent Notebowl Document Loading Issues

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UPDATE 10/22/2019 10:55pm

AWS has reported to Notebowl that the issue is resolved. Notebowl will restart all failed uploads.

Please report any issues to helpdesk@denison.edu.

 

ITS received a report on October 22, 2019 at 3:10pm that some course documents are not loading in Notebowl. After reaching out to Notebowl, we discovered that this is due to Intermittent DNS Resolution Errors with AWS (status here), which hosts some of the content on our Notebowl instance.

Impacted features are:

  •  Uploads
  • Document Viewing
  • Document conversions
  • Emails that contain attachments

Notebowl reported this issue to AWS, and they have informed us that someone is working on this case. We will update as we find out more information.

For professors who need to share documents with students, we advise you to do so by uploading the document to Google Drive and sharing the link to that document with students. You can even paste the link in the Documents Tab in Notebowl.