*Update

7:00 AM 5/1/19 – This issue has been resolved. Calls from those using Dialpad now correctly reach individuals using CBTS phones. If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

Original Post:

ITS has received and confirmed a report of calls made from Dialpad to numbers ported to CBTS are returning an error tone or does not connect at all. ITS is working with Dialpad to address and correct the problem. In the meantime, if you are using Dialpad and need to contact someone in the following offices:

Advancement, Annual Fund, Controller’s Office, Finance & Management, First Year Programs, Gift Planning, Major Gifts, Office of the President, and a few other individuals in ITS and Institutional Advancement

Please use your mobile phone as a workaround.

If you have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.