If you are finding that you do not have network connectivity on your computer AND you have a Dialpad deskphone, you may need to reboot your Dialpad deskphone. Please look at your Dialpad deskphone and see if it has a black screen that says only “Dialpad”. If so, it is in a frozen state and will not ring nor will it allow wired network traffic through to your computer. Please turn over the phone and unplug the ethernet cable in the top port labeled “SW”. Wait a few seconds and then plug it back in. The phone should then display the normal screen.

If you have questions or problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.