Update:

The problem with the Updates feature in Blackboard not loading or yielding an error is believed to have been resolved by the host site around mid-day on Monday 9/29/14. If you continue to experience problems, please report them to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

ITS has received a number of reports of a problem with the “Updates” feature in Blackboard which appears in the dropdown menu that displays when you click your name in the top righthand corner.  While the number of updates appears on the Updates icon (a clock), when you click it you see a message saying “An error occurred. Contact the System Administrator.”

ITS has contacted Bb Support to correct this problem. In the meantime, students will have to click on each course and navigate to the course documents area to view the new documents or go to the tools link and select “My Grades” to view any newly posted grades.

Our apologies for the inconvenience and thank you for your patience. If you would like to receive an individual notification when the problem is corrected, please email the ITS Help Desk at helpdesk@denison.edu to request an update.