Update: Xtender Maintenance is complete.
Xtender will be unavailable for approximately 30 minutes sometime between 5am-7am on Thursday September 5 while it undergoes routine maintenance. If you have difficulty with Xtender after this post has been updated to indicate the maintenance is complete, please email helpdesk@denison.edu or call (740)587-6395. Please leave a message if earlier than 8 am.
Update: 7:20am Services have been restored.
Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Thursday, June 6, between 5am and 7am. Each of these services will be unavailable for part of this maintenance window as underlying software is updated. Please check netnotes.denison.edu for updates.
If you have difficulty with these services after Netnotes has been updated to indicate maintenance is complete, please email helpdesk@denison.edu (monitored by Enterprise Apps immediately following the outage) or call (740)587-6395 and leave a message which the Helpdesk will review when they open at 8:30am.
Update 3:02pm Maintenance is complete.
Update 1:01pm All production environments are now available. Some remaining test environments are still in process.
Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Sunday, May 26, between 6am and 4pm. Each of these services will be unavailable for part of this maintenance window as underlying software is maintained. Please check netnotes.denison.edu for updates.
If you have difficulty with these services after netnotes has been updated to say maintenance is complete, please email helpdesk@denison.edu, which will be reviewed periodically during the weekend. You may also call the ITS Help Desk at (740)587-6395 and leave a message for Tuesday morning.
Update 7:09am – Maintenance has been completed.
The following services will undergo routine maintenance on Thursday, March 21, between 5:30 and 7:30am:
MyDenison
Banner Self-Service
Banner INB (banner.denison.edu)
Xtender
Cognos
If you have difficulty logging in to any of these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.