by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST

Update 11/16/2024 @ 1:39pm:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETED]Printing of W-2, possible Issue notice

We have identified an issue where some users might see a problem printing W-2s to a PDF from Employee Dashboard on MyDenison if they have more than one local tax. We are working with Ellucian on this and plan to implement a fix next Tuesday morning (Feb. 6th) during the maintenance window. Between 5:00 – 7:00 AM Employee Self-Service will be unavailable. In the meantime, there is a workaround for printing your W-2 by using the following link: https://banner.denison.edu/ords/ssb/prod/bwpkxtxs.P_ChooseW2Key

  • Click on Employee and then Tax Forms.
  • Click on W-2 Year End Earnings Statement
  • Select 2023 from the drop down and click Display

by ·Comments Off on Banner Job Submission-only Maintenance June 25, 2013, 5-7am

Update: 8:10am Maintenance is complete and job submission services have been restored.

Update: 7:45am all non-Focus jobs are back up. We are continuing to restore job submission services to Focus.

Update: 7:34am maintenance is not yet complete.

The Banner job submission sub-system will be affected by routine maintenance Tuesday, June 25, between 5:00 and 7:00am. During this time Banner will remain accessible. Users may submit jobs, but execution of the job and delivery of the output will be delayed until after the outage. Please check Netnotes.denison.edu for updates.

If you have difficulty with these services after Netnotes has been updated to indicate maintenance is complete, please email helpdesk@denison.edu (monitored by Enterprise Apps immediately following the outage) or call (740)587-6395 and leave a message which the Helpdesk will review when they open at 8:30am.

by ·Comments Off on Banner Systems Maintenance Thursday, June 6, 5am – 7am

Update: 7:20am Services have been restored.

Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Thursday, June 6, between 5am and 7am. Each of these services will be unavailable for part of this maintenance window as underlying software is updated. Please check netnotes.denison.edu for updates.

If you have difficulty with these services after Netnotes has been updated to indicate maintenance is complete, please email helpdesk@denison.edu (monitored by Enterprise Apps immediately following the outage) or call (740)587-6395 and leave a message which the Helpdesk will review when they open at 8:30am.

by ·Comments Off on System Maintenance Sunday May 26, 6am-4pm

Update 3:02pm Maintenance is complete.

Update 1:01pm All production environments are now available. Some remaining test environments are still in process.

Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Sunday, May 26, between 6am and 4pm. Each of these services will be unavailable for part of this maintenance window as underlying software is maintained. Please check netnotes.denison.edu for updates.

If you have difficulty with these services after netnotes has been updated to say maintenance is complete, please email helpdesk@denison.edu, which will be reviewed periodically during the weekend. You may also call the ITS Help Desk at (740)587-6395 and leave a message for Tuesday morning.

by ·Comments Off on Self-Service, Banner, Xtender Maintenance Saturday March 30 6am-2pm

Update, 9:18am – Maintenance has been completed.

Banner, Self-Service, Xtender, Focus, and the online directory will be unavailable Saturday, March 30, form 6am to 2pm while they undergo routine maintenance. Please check Netnotes.denison.edu for updates. (Netnotes is now also available in MyDenison under News, on the ITS Alerts tab.)

If you have difficulty with these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.

by ·Comments Off on MyDenison and Select Other Web Services Unavailable Thursday 3/28 5:30-7:30am

Update: 7:50am maintenance has been completed.

MyDenison, Smartcall, Extensis, VmWare Host, and Web Help Desk will undergo routine maintenance on Thursday, March 28, between 5:30 and 7:30am. If you have difficulty logging into these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.

by ·Comments Off on MyDenison, Banner, and Related Services Unavailable Thurs. 3/21 5:30-7:30AM

Update 7:09am – Maintenance has been completed.

The following services will undergo routine maintenance on Thursday, March 21, between 5:30 and 7:30am:

MyDenison
Banner Self-Service
Banner INB (banner.denison.edu)
Xtender
Cognos

If you have difficulty logging in to any of these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.

by ·Comments Off on Banner and Cognos/ODS Availability This Weekend, January 26-27

Update 1/28 8:00Am
Thank you for your support this weekend. Queries reveal new data in the ODS, so from that perspective it was a success. There are still some errors on the ODS logs and we will continue to work with Ellucian to insure the health and stability of the ODS/Cognos data.

Please use Banner for look up only this Saturday all day. Processing and updates should be avoided. The availability of data in the Cognos/ODS packages will be unpredictable during the entire weekend. The Cognos Ztable packages will remain available for reporting throughout the weekend.

by ·Comments Off on Banner Restart Tuesday January 8

8:10am The restart has been completed. If you experience any problems with Banner services please report the details of the issue to the Helpdesk at helpdesk@denison.edu or call extension x6395.

We will be performing maintenance and a restart of Banner, Cognos, Xtender and associated services during the regular maintenance window on January 8, 2013. We expect a 2-hour process and hope that all services will be operational by 8:30am. Please check Netnotes for updates Tuesday morning.