7:40am – Maintenance has been completed.
Cognos will undergo routine maintenance on Tuesday, March 26, between 5:30 and 8:30am. If you have difficulty logging in after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.
Update 7:09am – Maintenance has been completed.
The following services will undergo routine maintenance on Thursday, March 21, between 5:30 and 7:30am:
MyDenison
Banner Self-Service
Banner INB (banner.denison.edu)
Xtender
Cognos
If you have difficulty logging in to any of these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.
Update: All network updates complete.
There will be intermittent Internet connectivity from 5:00AM to 7:00AM on 3/14 as we perform upgrades and maintenance on network hardware. If you experience connectivity issues after 7:00AM, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Update 7:20am – Access to BigRedID services restored.
Access to web-based services that use your “BigRedID” to login like Denison Apps, MyDenison, PeopleAdmin, Symplicity, OrgSync, Freestyle previews, and Web Help Desk will be unavailable on Thursday March 14 starting at 6:00AM for approximately 45 minutes due to system maintenance.
If you experience problems logging in to any service that uses the BigRedID login page after the maintenance has been completed, please clear your browser cache (http://www.wikihow.com/Clear-Your-Browser’s-Cache) and try again.
UPDATE 3/10/13 3PM:
The infrastructure maintenance is complete and all services are available. If you experience a problem with any service, please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
On Sunday, 3/10, the ITS department will be performing important infrastructure maintenance. The planned outage period for this maintenance is from 5:00 a.m. to 5:00 p.m. Please expect for the following services to be inaccessible during this period:
You may continue to access Denison Apps, Blackboard and PeopleAdmin by using the addresses below. We will post any status updates regarding the maintenance here.
MyDenison (https://my.denison.edu) will be unavailable on Tuesday, February 26 from 7:30AM for approximately 10 minutes for maintenance. In the mean time, other services will remain available at these URLs:
If you experience any issues using MyDenison after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
On Friday, February 22nd, between 4pm and 4:30 there was network instability that caused customers to get disconnected from Banner. The problem has been corrected and network was stable again by 4:30.
Update: 8:25am Services have been restored.
The server hosting these services requires an immediate reboot. We anticipate services to be restored in 15 minutes.
Please note that the new MyDenison site does not allow access to those accounts that are not Denison Faculty, Denison Staff and Denison Students. Accounts for contractor staff (e.g. Sodexo) and others that do not fall in the 3 main categories, must access their Denison Apps email and calendar directly at via the link email.denison.edu (or apps.denison.edu).
Update 2/6 9:00AM: At this time ITS believes the “Temporarily Unavailable” issue has been resolved. Should you continue to experience issues accessing content in MyDenison, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
If you currently see a “Temporarily Unavailable” error message on some content within the Student, Teaching and Learning, or Employment tabs in MyDenison, please rest assured ITS is working to correct the issue. In the mean time you may access DU Self-Service by clicking the blue Self Service icon in the upper-right corner of MyDenison. Alternatively, you may log in to DU Self-Service separately at https://web4prod.denison.edu.