Update:

Cognos was returned to service late Sunday afternoon.  If you have difficulty with any service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Original Post:

Sunday 1/6/13 – All Services Except Cognos Available

All services except Cognos are now available after completion of the weekend network upgrades.  An update will be posted here when Cognos is available. If you have difficulty with any other service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

As of 10:00pm all network maintenance has been finished, wired and wireless connections should now be stable. Because of the unexpected extension of time needed to resolve problems, some systems, such as Self Service, will be unavailable until associated staff are able to restore them. Thank you for your patience.

*Update 15:15, 1/5/13* – Although wired and wireless networks are operational, we continue to work on some aspects of the network. Until this work is finished there is still a possibility another outage, and certain services will remain offline (MyDenison, Self Service). We will update NetNotes when work is completed.

From 5:00 pm on Friday 1/4/13 until ~2:00 pm on Saturday 1/5/13, ITS will be performing network upgrades that may cause intermittent outages to the wired and wireless networks on campus. The upgrades may also briefly disrupt on and off-campus access to network-based services (MyDenison, Denison Apps, Novell file servers, etc.) An update will be posted here when the upgrades are complete. If you experience problems with the network or any service after an update is posted that the upgrades are complete, please report the problem to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. Note: Voicemail and email will be monitored on Saturday and Sunday but you may not receive a direct reply until Monday AM.

The Blackboard host site will be performing database upgrades on December 26, 2012 between 7:00AM and 3:00PM and Blackboard will be unavailable during this time. Please email the ITS Help Desk at helpdesk@denison.edu if you have trouble accessing Blackboard after the upgrade.

Updated configurations on most admin and academic building up-links between 6am – 7:30am this morning.  Will finish the remaining academic and admin buildings after 4:30pm today (Bryant, Physical Plant, Sigma Chi, and Library).  Will be updating configurations for dorm up-links throughout the day.  We will post updates as we start and finish general areas of campus.  The configuration changes may cause a momentary slowness or connection drop.

**Update** 1:21pm Starting config changes on South campus dorms.

**Update** 1:50pm Done with South campus dorms starting East campus dorms.

**Update** 2:10pm Done with East campus dorms starting with West and North campus dorms.

**Update** 3:00pm Done with West and North campus dorms.

**Update** Done

*Update* The upgrade is finished.

We will be upgrading our VPN service this Thursday beginning at 6am.  There will be several interruptions to the service while the upgrade is taking place.  We will post an update to Netnotes when the upgrade has completed.

*Update 13:29, 12/10/12* – Google reports that the problems should be fully resolved as of 1:10 p.m.

We have had several reports to the Help Desk that there are server connection errors with Google Mail. The problem has been reported to our Email Administrator and we are working to resolve the issue as soon as possible. Sorry for the inconvenience.

Reported error: 502. That’s an error.
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.

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UPDATE:  We now seen to have regained access to Denison Apps Mail.  Please contact the Help Desk (x6395) if you continue to encounter problems.  Thank you.

Update:

The print release system was restored to service at 9:10AM on 12/5/12.

Original Post:

ITS has received reports of problems accessing the print release system used to print in labs. Work is underway to correct the problem and updates will be posted here as soon as the problem is resolved.

For students in or near Fellows 100, please send print jobs to helpdesk@denison.edu and the Help Desk will print your job and have it available in Fellows 100A.