Update – 6AM, 1/14/13:

All network connectivity is currently restored and stable. ITS staff is now working to bring online those servers/systems that were down for the outage.

Update – 8PM:

We continue to troubleshoot network issues with our vendor, but do not currently have an estimated time for resolution. Novell file server (U: & S: drives) access is available, as is VPN access from off-campus and Internet connectivity on-campus. At any point during troubleshooting, access to these services could be interrupted. You may get to Denison Apps email & calendar at email.denison.edu and to the Blackboard course management system at courses.denison.edu. Access to Banner, DU Self-Service, MyDenison, and the Denison web site  currently remains unavailable.

Update – 2PM:

Network troubleshooting is continuing. Network performance may be erratic and a number of services are unavailable. An update will be posted here as soon as all services are restored.

Update – 12PM:

While Denison network services were restored earlier, a further network issue occurred and they are now currently unavailable while  troubleshooting continues.

Original Post:

ALERT: Network outage Sunday 5AM to 11AM

A network issue identified today must be addressed immediately to prevent the possibility of problems when classes resume Monday. Please expect a scheduled outage, potentially affecting any or all network services, Sunday, January 13 from 5:00AM to 11:00AM. Denison Apps, including email, will remain available provided other means of accessing the same, such as a cellular data plan or off-site internet connection, are used. To access Denison Apps, please visit email.denison.edu.

If you have problems with the network or any online service after 11AM on Sunday, please report the issue to the ITS Help Desk at 740-587-6395 or  helpdesk@denison.edu.

Update: Banner INB access restored at 12:30pm

Connectivity issues with Banner have continued after the network issue at 11:20. ITS is working to resolve the problems. Only Banner INB is affected. Self-Service, Cognos, and WebXtender are available.

ITS has received a number of reports of issues connecting with Banner. Work is underway to diagnose and correct the problem.

Update:

Cognos was returned to service late Sunday afternoon.  If you have difficulty with any service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Original Post:

Sunday 1/6/13 – All Services Except Cognos Available

All services except Cognos are now available after completion of the weekend network upgrades.  An update will be posted here when Cognos is available. If you have difficulty with any other service, please report it to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

As of 10:00pm all network maintenance has been finished, wired and wireless connections should now be stable. Because of the unexpected extension of time needed to resolve problems, some systems, such as Self Service, will be unavailable until associated staff are able to restore them. Thank you for your patience.

*Update 15:15, 1/5/13* – Although wired and wireless networks are operational, we continue to work on some aspects of the network. Until this work is finished there is still a possibility another outage, and certain services will remain offline (MyDenison, Self Service). We will update NetNotes when work is completed.

From 5:00 pm on Friday 1/4/13 until ~2:00 pm on Saturday 1/5/13, ITS will be performing network upgrades that may cause intermittent outages to the wired and wireless networks on campus. The upgrades may also briefly disrupt on and off-campus access to network-based services (MyDenison, Denison Apps, Novell file servers, etc.) An update will be posted here when the upgrades are complete. If you experience problems with the network or any service after an update is posted that the upgrades are complete, please report the problem to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. Note: Voicemail and email will be monitored on Saturday and Sunday but you may not receive a direct reply until Monday AM.

The Blackboard host site will be performing database upgrades on December 26, 2012 between 7:00AM and 3:00PM and Blackboard will be unavailable during this time. Please email the ITS Help Desk at helpdesk@denison.edu if you have trouble accessing Blackboard after the upgrade.