Resolved: Outage – Messaging via Dialpad to non-Dialpad numbers is not working

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Update 8/31/2017 8:45 am

We were informed the text messaging to and from non-Dialpad numbers have started working as intended since last night around 9:15 pm. We believe all operations have returned to normal. Please let us know if you continue to face any issues. Thank you.

Original:

ITS received reports that text messages are not being delivered to or received from non-Dialpad numbers when using the Denison Dialpad service. ITS is currently working with Dialpad support to further investigate and resolve this issue.

Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.