Update on 9/15/21 at 9:30 AM: After student enrollment in Notebowl courses was manually synchronized at 2:20 PM yesterday afternoon (Tuesday, September 14), a small number of faculty reported that some grades and assignments were missing for students whose accounts were not correctly synced Monday night. 

With assistance from ITS, the Notebowl vendor restored missing grades and files late Tuesday evening. During this process, Notebowl only restored files or grades that were missing at the time of restoration—if instructors had manually entered grades for one or more students since Monday evening, Notebowl did not overwrite these grades.  

If a student uploaded a submission to Notebowl yesterday to replace a submission that was not showing in their account, Notebowl has restored the first submission without overwriting the second. Notebowl is sharing a list of all duplicate submissions with ITS, and we will contact instructors so they may review and decide how to proceed. 

We apologize for any disruption this has caused. If you have questions about any of your Notebowl courses, please contact the Service Desk at servicedesk@denison.edu or 740-587-6395. 

 

Update on 9/14/21 at 2:20 PM: ITS has manually run the student enrollment process. At this time, student appearance in Notebowl courses should match their actual enrollment. ITS is actively working with the Notebowl vendor to ensure that this issue is resolved.

 

Tuesday morning, ITS found that an overnight process that updates student enrollment in Notebowl courses did not run correctly on the evening of Monday, September 13. As a result, some faculty may observe today that the student roster in their Notebowl courses does not match the courses’ actual enrollment. All other Notebowl functionality works as expected.

As a workaround, faculty may manually add a student to a Notebowl course so students may access course materials.

ITS is working with Notebowl to resolve this. We’ll update this post when ITS and Notebowl confirm that the evening student import functionality runs as expected.