Recently, a Denison employee was tricked by a Tech Support Scam. In this type of scam, a malicious cyber actor wants you to believe that you have a problem with your computer and that they can fix it for you. They work to convince you to voluntarily download and install desktop sharing software to gain control of your computer and files. After they’ve taken control of your computer, their intent is to install software to conduct a range of malicious activities, or to get you to pay them to continue the “support” session. 

If you think you have a problem with your computer and need assistance, please contact the ITS Help Desk. Do not engage in remote support services with organizations outside of Denison, unless you are certain that Denison has a business relationship with that organization. 

 

For more information, check out this article from the FTC about how to spot and avoid Tech Support Scams:

https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams