UPDATE: 1:00 PM, October 26, 2021

As of 12:50 PM today, door access service has been restored on campus. Students and employees should now be able to use their Denison ID cards to unlock doors they are authorized to open.

If you find that your ID card is not able to unlock a particular door as expected, please contact Facilities at 740-587-6264.

UPDATE: 12:00 PM, October 26, 2021

ITS continues to work with CBORD, Denison’s card access vendor, to resolve the current door access issue. At this time, we are approximately 75% through the process of implementing a solution recommended by CBORD.

We will share an update as soon we confirm that the door access issue is resolved. If door access is not restored by this afternoon, we’ll share a progress update with current information.

To report a concern with a particular campus card reader or location, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL POST: 9:00 AM, October 26, 2021

At 8:15 AM this morning, ITS received a report that Denison employees and students could not successfully use their ID cards to unlock campus doors locked with card readers. Since this time, Campus Safety has manually unlocked the exterior doors of academic buildings to ensure faculty and students can attend classes.

ITS has determined the cause of the issue and is working to restore the card access service. We will share an update as soon as we have more information to report.

To report a concern with a particular campus card reader or location, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.