Banner, Self-Service, Xtender, and Cognos Problems

We are currently experiencing problems with Banner, Self-Service, Xtender, and Cognos and are investigating the problem. Updates will be posted as more information becomes available.

Update 1:11pm – At this time Self-Service, Xtender, and WebHelpdesk service has been restored. We are continuing to work on Banner INB and Cognos.

Update 1:22pm – Banner INB is now available.

Update 1:45pm – After an influx of logins, there are now some reports of a timeout logging into BANNER INB. If you have an existing session, please continue to use it. We are working to resolve the issue with logins now.

Update 2:01pm – BANNER INB logins have been restored, and Cognos is now available.

Update 2:15pm – There are continued reports of failures logging into BANNER INB. We are investigating.

Update 5/1 5:47am – All Banner services are currently being restarted.

Update 8:00am – All services have been restored, and appear to be working well. If you encounter any problems please contact the Helpdesk at x6395 or at Helpdesk@denison.edu.