by ·Comments Off on [Resolved]Cognos Reporting Delay

Update: ODS refresh completed at 12:08 PM, and all reporting should be normal.

 

Due to a refresh failure of the Operational Data Store (ODS), all Cognos reports that rely on daily data will be out of sync until later today.  The root cause has been rectified and the refresh process has been kicked off. We will notify the Cognos users group when the refresh has completed.

If you have any additional questions or comments, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 9/4/2019 7:38 PM

Resolved 7:38PM:

MyDenison is now available. ITS has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

Original Post 9/4/2019 7:00 PM:

MyDenison is currently unavailable.  ITS is currently restarting services and estimate it will be back online within 30 minutes. We will post an update as soon as this issue is resolved.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395

by ·Comments Off on Resolved: UNPLANNED OUTAGE – Network and Denison Web-Based Service Interruptions – 8/13/19

Resolved 8/13/2019 2:30PM:

MyDenison, Banner and related application services are now restored. Please contact the ITS Help Desk if you have questions or need additional assistance. 740-587-6395 or helpdesk@denison.edu

Update 8/13/19 1:45PM:

The network issue underlying the MyDenison, Banner, and other Denison web-based services outage has been resolved. Denison Apps and Notebowl are available though you may see an error in the “Service Status” area of the login page. Work is underway to restore still affected services including MyDenison and Banner. This post will be updated again once all services are restored.

Original Email:

ITS has received reports of difficulty accessing the Internet, MyDenison, Banner, and other web-based Denison services starting at approximately 11:00AM today. Individuals already logged into G Suite applications such as email and calendar will find those are working; however, new attempts to login to Denison apps are resulting in an error.
ITS is working to diagnose the cause of the issue and address it as quickly as possible. We will send another email as soon as service is restored.

This post will be updated as more information becomes available.
Please contact the ITS Help Desk if you have questions or need additional assistance. 740-587-6395 or helpdesk@denison.edu

by ·Comments Off on Completed: Planned Outage: Banner Unavailable on 7/21/18 from 5:00AM-12:00PM for Maintenance

Update 10:45am

All maintenance completed successfully. If you encounter any issues please clear your browser cache. Additionally, if you logged into MyDenison during the maintenance period please log out and then login again for your full list of MyApps.

Original Post:

ITS will be performing Banner (INB) and Self-Service Banner (SSB) maintenance and upgrades, this Saturday, 7/21 – 5:00 AM to 12:00 PM.

Banner, Self Service and all related systems such as Xtender, Axiom, Xtender, Jaggaer (formerly SciQuest) e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on [Resolved] Unplanned Outage: My.Denison and Banner Self Service

[Update 7.2.18 9:21AM]

Services have been restored.   Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any problems with My.Denison or Banner Self Service.

We are currently experiencing a disruption with My.Denison and Banner Self Service tools which includes access to Salary letters.  We are aware of this and working to resolve the issue as soon as possible. We will update this post as soon as we have an update. Please email or call the ITS Helpdesk if there are any questions or concerns.

Thank you.