by ·Comments Off on [RESOLVED] Unplanned Network Outage: Multiple Campus Buildings Without Power

4/29/5:06pm
The network has been restored to all buildings.

Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

4/29/25 4:00pm
A power outage on campus has caused the network to go down in several buildings. Facilities is currently working to restore power. The following locations are currently without network. An update will be posted as power to network gear is restored.

Athletics Pressbox – Deeds
Baseball
Delta Gamma
Dustin Cabin
Eisner – Lighting Network (144, 301, 303)
Higley
King
Lamson Lodge
Mitchell Basement
Mitchell Track
Observatory
Shepardson 2nd floor South
Slayter 3rd & 4th Floor
Soccer
Softball
Stone
Talbot 5th Floor
Tri Delta



by ·Comments Off on [Completed] Planned Outage: Wireless Network Maintenance, Tues. 4/1/25 5-7am

Update 4/1/25 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post
ITS will be performing wireless network maintenance on Tuesday 4/1/25 from 5:00-7:00am which may result in the loss of the wireless network across campus.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Outage: Network Maintenance, Thurs. 11/7/24 5-7am

Update 11/7/24 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 11/7/24 from 5:00-7:00am which may result in the loss of the wired or wireless network campus wide.

Please do not edit files over the network or submit information online during this time period as your work may be lost if network outages occur. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Service Interruption – Server Environment – Monday 10/21/24

Update 10/21/24 7:00pm:
All services are back online. If you experience any issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

Original Post
This afternoon, ITS noticed that one of our server hosts experienced a resource issue, causing the following services to become unavailable or experience degraded performance.

  • PowerFAIDS
  • Xtender
  • eduroam (possible degradation)
  • Digital Signage (unable to make content updates)
  • R Studio
  • CSGold – Web Portal
  • HVAC – Building Automation (new programming)
  • SSO login (degraded)
  • Service Desk Tools / RegisterIP
  • Investments Website

We believe all services are back online, but we are still evaluating the situation. We will post an update when we confirm that the issue is fully resolved.

by ·Comments Off on Policy Change to Usage of Google Workspace for Alumni

As a result of Google’s updated policies and licensing terms, ITS is implementing a policy change to how alumni can use Google Workspace at Denison, effective January 9, 2025.

What do I need to do?

What’s changing?

  • On 1/9/2025, Denison will lower your storage allocation to 5GB in Google Workspace, including Gmail, Drive, Docs, and Photos.
  • IMPORTANT: you must log in at least once every 12 months to retain your Denison Google Workspace account as an alum. If you forward your email, please ensure you log in directly at apps.denison.edu to keep your account active. If more than 12 months elapse without a login, your account will be disabled. After another 12 months of inactivity, the account will be permanently deleted, and all data will be lost. 

Services You Keep

  • You may continue to access your Denison email through MyDenison or apps.denison.edu. It’s a great way to stay connected to fellow alums.
  • You may also continue to use Google Workspace apps, including Calendar, Chat, Drive, and Meet.

Need Help?

by ·Comments Off on [COMPLETED] Planned Maintenance: Denison-Guest Network, Wed 9/11/24 5-7am


On Wednesday, September 11th, 2024, between 5:00 AM and 7:00 AM, ITS will be performing network maintenance on the Denison-Guest wireless network. This maintenance will revert the network to its previous configuration, requiring users to log in through a captive portal.

What this means for Denison-Guest users:
After the maintenance window, guests will need to enter their email address and accept our terms and conditions before accessing the Wi-Fi.

Why the Change?
This change strengthens security measures and ensures all users accept our terms before connecting to the guest network.

To Prepare:
For a seamless transition, please switch your devices to the eduroam Wi-Fi network as soon as possible. This network is unaffected by the maintenance.

Need Help?
If you encounter any network connectivity issues after the maintenance, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Unplanned Network Outage: Google Websites

We experienced a campus-wide outage affecting Google websites, which ITS is currently investigating. The outage occurred between 3:11 PM and 3:12 PM. Based on our monitoring, it appears that only Google websites lost connectivity, while other websites continued to function normally. You may have noticed this issue if you were using any Google web services, particularly Google Meet.

by ·Comments Off on [Completed] Planned Outage: Core Network Maintenance, Thurs. 8/1/24 5-7am

Update 8/1/24 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Thursday 8/1/24 from 5:00-7:00am which may result in the loss of network services in the following locations.

Campus wireless network
Fellows
Higley
Knapp
Ebaugh
Slayter
Talbot
Library
Olin
Barney
Doane
Datacenter VMware server environment

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Core Network Maintenance in Burton Morgan, Weds. 7/31/24 5-7am

Update 7/31/24 6:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Wednesday 7/31/24 from 5:00-7:00am which will result in the loss of the wired and wireless network in the following locations.

Burton Morgan
Beth Eden
Burton Morgan Server Infrastructure and Backups

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Outage: Network Maintenance in Fellows Data Center, Tues. 7/30/24 5-7am

Update 7/30/24 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:
ITS will be performing network maintenance on Tuesday 7/30/24 from 5:00-7:00am which may result in the interruption of some data center services. General internet access is expected be available during the outage.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.