A new secure wireless network called “eduroam” will become available across campus on 8/6/15. To connect to this network, log in using your BigRedID@denison.edu and password. For more information or further instructions, search for the “wireless network” page within MyDenison. We will send a detailed email announcement about this service prior to the start of the semester.
Author: Kris Sulzberger
M:\ (Media) Drive Change Reminder
Over the last few months, faculty and those staff who use the M:\ (Media) drive were contacted about upcoming changes to the backup mechanisms Denison uses for this drive. This is a reminder and notification that those changes will be going into effect as of 7/10/15. ITS has worked with faculty and staff that have crucial college operational data on this drive, moving it to the S:\ (Shared) drive.
What does this mean for the M:\ (Media) Drive?
The M:\ (Media) drive will continue to exist on our fault-tolerant storage hardware and you will continue to be able to request new course folders for sharing large files. Our file system allows us to restore deleted files for a short period of time and the volume will continue to be mirrored to our disaster recovery hardware at Wright State University, so there will be some degree of redundancy to prevent loss in the event of a disaster to the Fellows data center.
We will not be creating point-in-time copies of files to be able to restore from backup disk, so in the event of an errant file modification or if a virus corrupts your files, data on this drive will not be recoverable. If you would like to backup the contents of your M:\ (Media) drive, our Google Drive environment affords unlimited space.
Resolved: Unplanned Outage – Campus Network – Wednesday 6/24/15 12:00pm
Update 6/24/15 12:40pm:
All network equipment is back to normal operation. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
We are currently experiencing reporting disruptions from equipment on the network and are investigating. We have no indication so far that this event is causing any problem with campus connectivity.
Voicemail message indicator malfunctioning – Thursday 2/19/15
The voicemail indication light on Denison phones is not functioning correctly. In some cases the indicator isn’t on when there is a message waiting, and in others, the indicator is on where there are no new messages. We are working with our vendor to correct the issue.
Resolved: Possible Disruption – Wired and wireless network – Thursday 2/12/15 17:40
Update 2/12/15 9:17pm:
The network equipment in question has been restored to normal conditions. We believe the issue to have been resolved at this time.
Original Post:
We are investigating anomalous activity on our network equipment that may be causing disruption for wired and wireless network connections, although there have been no such reports thus far.
Google chat invitation change 11/10/14
As of 11/10/14, ITS has updated the behavior of Google chat within Denison Apps to automatically accept invitations for faculty and staff chat contacts within Denison. This means that faculty and staff whom you frequently email will now appear in your chat list without needing to send an invitation. If you have any questions about this change, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
Resolved: Intermittent issues with Google Drive 10/27/14
10/27/14 8:50 PM From Google’s apps status page:
“The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”
As of 11:20 Google is investigating latency issues with Drive. They expect to provide an update regarding resolution at 2:30 PM.
*update* Wireless outage – Chamberlin and Deeds Field 9/27
2:00PM Wireless in Chamberlin has been restored.
1:00PM Service to Deeds Field has been restored.
12:15PM We are aware of wireless outages for Chamberlin and Deeds Field, and we are currently investigating.
Network Performance 9/10, 12:40PM
We are experiencing anomalous network activity which may result in slightly longer network response times, although we’ve had no confirmed reports of performance issues while monitoring/troubleshooting this event.
*Update* Wireless drops & performance
Update 9/4 15:00 – As of 14:00 we’ve made some adjustments to our wireless environment that, by all indications so far, seem to have addressed many of the the issues reported. We will continue to monitor the situation and assess feedback from individuals who had reported problems to gain confidence in these adjustments and assess any other potential issues.
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In coordination with support from our wireless vendor, we are investigating reports of periodic wireless slow downs or disconnects. These events are occurring most often on Macbooks and smartphones. We will provide an update when a cause/resolution has been uncovered.