Update: 7:50am maintenance has been completed.
MyDenison, Smartcall, Extensis, VmWare Host, and Web Help Desk will undergo routine maintenance on Thursday, March 28, between 5:30 and 7:30am. If you have difficulty logging into these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.
7:40am – Maintenance has been completed.
Cognos will undergo routine maintenance on Tuesday, March 26, between 5:30 and 8:30am. If you have difficulty logging in after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.
Update 7:09am – Maintenance has been completed.
The following services will undergo routine maintenance on Thursday, March 21, between 5:30 and 7:30am:
MyDenison
Banner Self-Service
Banner INB (banner.denison.edu)
Xtender
Cognos
If you have difficulty logging in to any of these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.
Update: 8:25am Services have been restored.
The server hosting these services requires an immediate reboot. We anticipate services to be restored in 15 minutes.
Update 1/28 8:00Am
Thank you for your support this weekend. Queries reveal new data in the ODS, so from that perspective it was a success. There are still some errors on the ODS logs and we will continue to work with Ellucian to insure the health and stability of the ODS/Cognos data.
Please use Banner for look up only this Saturday all day. Processing and updates should be avoided. The availability of data in the Cognos/ODS packages will be unpredictable during the entire weekend. The Cognos Ztable packages will remain available for reporting throughout the weekend.
Update: The ODS reload completed about 10pm on Saturday, January 19.
The ODS will be taken offline on Saturday, January 19, starting at 6:00am in order to conduct a full reload of all Banner data. A full reload of the ODS data will be done tomorrow, Saturday, January 19, starting at 6:00am. This process took 22 hours the last time we ran it. While it is running, queries against the z table packages will produce data but queries against ODS packages will not. If you have difficulty accessing Cognos ODS packages after noon on Sunday, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
9:58am
Cognos is now available.
Cognos has encountered a problem and is not available. ITS staff is working with IBM to resolve the situation as quickly as possible. Please watch Netnotes for updates.
8:10am The restart has been completed. If you experience any problems with Banner services please report the details of the issue to the Helpdesk at helpdesk@denison.edu or call extension x6395.
We will be performing maintenance and a restart of Banner, Cognos, Xtender and associated services during the regular maintenance window on January 8, 2013. We expect a 2-hour process and hope that all services will be operational by 8:30am. Please check Netnotes for updates Tuesday morning.
Update: Banner INB access restored at 12:30pm
Connectivity issues with Banner have continued after the network issue at 11:20. ITS is working to resolve the problems. Only Banner INB is affected. Self-Service, Cognos, and WebXtender are available.
Banner, Self Service, the online directory, Cognos, Xtender, and JobSub will not be available on December 13, 2012 between 5:00 AM to 7:00 AM due to scheduled maintenance.
7:51am Maintenance has been completed.