by ·Comments Off on ODS/Cognos Data Reload Plan 7/13/13

Update: 8:35am, 7/14/13 Data has been successfully reloaded.

ODS data has not updated since July 5. The entire data set will be reloaded with Banner data on Saturday, July 13, between 5:00 AM and 5:00 AM, Sunday July 14.

Cognos reports written against the ODS packages will reflect data as of July 5 until the reload is complete . If you need assistance with data needs in the interim, please email helpdesk@denison.edu and include “ODS Refresh issue” in the subject line. Include the Cognos report name, as well as relevant Banner forms or Focus reports that were previously in use if applicable.

More detail: The connection between Banner and ODS was inadvertently severed. Once a full reload occurs which may take up to 24 hours to complete, normal daily data flows from Banner to the ODS will resume.

by ·Comments Off on Completed: MyDenison, Banner, Self-Service, Xtender, Cognos, Smartcall and the Online Directory Unavailable Wednesday, July 10, 5AM – 7AM

7:50am Update: Maintenance is complete.

MyDenison, Banner, Self-Service, Xtender, Cognos, Smartcall and the Online Directory will be unavailable Wednesday, July 10, 5AM – 7AM while work occurs to address potential sources of the recent issues. ITS will be closely monitoring these services after the changes are made.

If you experience any issues with any of the above services after Wednesday at 7AM, please report them to the ITS Help Desk (helpdesk@denison.edu or 740-587-6395).

by ·Comments Off on Resolved – Banner and Related Services Unavailable

7/6 – 8:15am – Repairs have been completed and Banner and related services are now available.

Banner, Self-Service, MyDenison, Xtender, Cognos and Focus are unavailable. Issues with connectivity became evident after coming back on line this evening and are currently being investigated. Please check back for updates.

by ·Comments Off on Focus FTP Output Issue

7/5, 6:45pm All Banner related services are back on line, with the exception of FTP output from Focus jobs. Most jobs run in Banner Job Submission will FTP successfully, only those that execute a Focus program are unable to send output to Novell.

We do not yet have an estimate of when Focus FTP will be available. In the interim, it is suggested that you specify EMAIL output if you don’t receive output in your Lan Inbox or Department folder.

by ·Comments Off on Completed – MyDenison, Self Service, Banner & Other Services Unavailable Fri. 7/5 6AM-8PM due to campus electrical work

Update 7/5 7:00PM:

All planned work is completed and services have been restored with the exception of an outstanding issue with FTP output for Focus reports (see separate NetNotes post).  If you experience any issues, please report them to the ITS Help Desk at helpdesk@denison.edu or 740-587-6395. All non-system outage issues will be addressed on Monday AM.

Update 7/5, 10:17am:

Data center equipment upgrades have been successfully completed. However, given the electrical work being conducted around campus please remember that your connectivity may still be impeded.

Friday July 5, 6am-8pm:

Due to the electrical work being conducted across campus by Facilities Services, MyDenison, Self-Service, Xtender, Cognos, Focus, Smartcall, and the online directory are being taken offline and will be unavailable on Friday July 5th from 6AM to 8PM. Network connectivity will be sporadic.

ITS will be performing updates on data center equipment that will affect remote VPN access, the denison.edu website, and possibly other network services. We anticipate only a 30-minute outage between the hours of 7am and noon due to this work. However, given the electrical work being conducted around campus please remember that your connectivity may still be impeded.

Please check back for updates on this maintenance.

by ·Comments Off on Banner Job Submission-only Maintenance June 25, 2013, 5-7am

Update: 8:10am Maintenance is complete and job submission services have been restored.

Update: 7:45am all non-Focus jobs are back up. We are continuing to restore job submission services to Focus.

Update: 7:34am maintenance is not yet complete.

The Banner job submission sub-system will be affected by routine maintenance Tuesday, June 25, between 5:00 and 7:00am. During this time Banner will remain accessible. Users may submit jobs, but execution of the job and delivery of the output will be delayed until after the outage. Please check Netnotes.denison.edu for updates.

If you have difficulty with these services after Netnotes has been updated to indicate maintenance is complete, please email helpdesk@denison.edu (monitored by Enterprise Apps immediately following the outage) or call (740)587-6395 and leave a message which the Helpdesk will review when they open at 8:30am.

by ·Comments Off on Banner Systems Maintenance Thursday, June 6, 5am – 7am

Update: 7:20am Services have been restored.

Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Thursday, June 6, between 5am and 7am. Each of these services will be unavailable for part of this maintenance window as underlying software is updated. Please check netnotes.denison.edu for updates.

If you have difficulty with these services after Netnotes has been updated to indicate maintenance is complete, please email helpdesk@denison.edu (monitored by Enterprise Apps immediately following the outage) or call (740)587-6395 and leave a message which the Helpdesk will review when they open at 8:30am.

by ·Comments Off on System Maintenance Sunday May 26, 6am-4pm

Update 3:02pm Maintenance is complete.

Update 1:01pm All production environments are now available. Some remaining test environments are still in process.

Banner, MyDenison, Self-Service, Xtender, Focus, Smartcall, WebHelpdesk, and the online directory will be affected by routine maintenance Sunday, May 26, between 6am and 4pm. Each of these services will be unavailable for part of this maintenance window as underlying software is maintained. Please check netnotes.denison.edu for updates.

If you have difficulty with these services after netnotes has been updated to say maintenance is complete, please email helpdesk@denison.edu, which will be reviewed periodically during the weekend. You may also call the ITS Help Desk at (740)587-6395 and leave a message for Tuesday morning.

by ·Comments Off on Self-Service, Banner, Xtender Maintenance Saturday March 30 6am-2pm

Update, 9:18am – Maintenance has been completed.

Banner, Self-Service, Xtender, Focus, and the online directory will be unavailable Saturday, March 30, form 6am to 2pm while they undergo routine maintenance. Please check Netnotes.denison.edu for updates. (Netnotes is now also available in MyDenison under News, on the ITS Alerts tab.)

If you have difficulty with these services after this notice has been updated to say maintenance is complete, please call the ITS Help Desk at (740)587-6395 or email helpdesk@denison.edu.