by ·Comments Off on 2024 Winter Break Technology Support & Out-of-Office Tips

Information Technology Services (ITS) will close for Winter Break at 12 PM on Friday, December 20, 2024, and reopen at 8 AM on Thursday, January 2, 2025. During this break time, we will not monitor tickets, email or voicemail.

Please review the information below for guidance on technology support before and during Winter Break.

Before Winter Break 

During Winter Break

For Technology Outages or Major Issues

  1. Visit Netnotes to check for reported outages or issues. 
  2. If no information is available, please report the issue to the Denison University operator at 740-587-0810. 

Note: Please do not report outages or major issues directly to the ITS Service Desk during Winter Break.

For Individual Questions or Issues

Consult these self-service resources:

If you can’t find an answer and would like to submit a ticket with the Service Desk during Winter Break, you have three options:

  • Submit a ticket using the TOPdesk self-service portal.
  • Send an email to servicedesk@denison.edu.
  • Leave a voicemail with the Service Desk at 740-587-6395. 

As a reminder, tickets, email and voicemail will not be monitored during Winter Break. We’ll respond to your requests as soon as possible once Denison reopens.

Wishing you a wonderful and restful winter break!

by ·Comments Off on 2023 Out of Office Tips and Technology Support over Winter Break

Information Technology Services (ITS) will close for Winter Break at 12 PM on Thursday, December 21, 2023. We will reopen at 8 AM on Tuesday, January 2, 2024. Please consult the information below if you need technology support before or during Winter Break.

Before Winter Break 

During Winter Break

If you suspect a technology service outage or major issue, please check this site, Netnotes, to see if an outage or issue has been reported. If you do not find relevant information, please report issues to the Denison University operator at 740-587-0810. Please do not report outages or major issues directly to the ITS Service Desk during Winter Break.

If you have an individual question or issue, consult these resources:

If you can’t find an answer and would like to submit a ticket with the Service Desk during Winter Break, you have three options:

  • Submit a ticket using the TOPdesk self-service portal.
  • Send an email to servicedesk@denison.edu.
  • Leave a voicemail with the Service Desk at 740-587-6395. 

We’ll respond to your requests as soon as possible once Denison reopens Tuesday, January 2, 2024.

Have a wonderful, restful winter break!

by ·Comments Off on INFO: Windows updates/security patches will be released on 10/28/2021

Information Technology Services (ITS) has implemented a new way to deploy security patches and critical updates to Windows computers so that you do not need a VPN connection when you are off campus, and to ensure that updates are applied in a timely manner.  These updates and security patches will be released the evening of Thursday, October 28, 2021.

When your computer has installed the updates, a restart may be required and you will be notified via a pop-up notification. You may choose to snooze this reboot notification for up to 14 days. However, we request that you perform the restart as soon as you can so critical security patches are not delayed.

After the 14th day, an automatic restart will occur if you have not manually rebooted your computer since snoozing the notification.

In the system tray, you will see a pop-up message to reboot. If you click this message, you may choose to snooze the notification for 12 hours, or reboot which will restart your computer immediately*. ITS recommends performing the reboot at the end of your day as it may take some time to apply the update. You will continue to receive reminder notifications every 12 hours until you reboot.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

*Productivity Tip: plan your reboot for when you have 15 to 30 minutes available as it may take some time for the patches to apply to your computer.

by ·Comments Off on INFO: Windows updates/security patches will be released on 9/23/2021

Information Technology Services (ITS) has implemented a new way to deploy security patches and critical updates to Windows computers so that you do not need a VPN connection when you are off campus, and to ensure that updates are applied in a timely manner.  These updates and security patches will be released the evening of Thursday, September 23, 2021.

When your computer has installed the updates, a restart may be required and you will be notified via a pop-up notification. You may choose to snooze this reboot notification for up to 14 days. However, we request that you perform the restart as soon as you can so critical security patches are not delayed.

After the 14th day, an automatic restart will occur if you have not manually rebooted your computer since snoozing the notification.

In the system tray, you will see a pop-up message to reboot. If you click this message, you may choose to snooze the notification for 12 hours, or reboot which will restart your computer immediately*. ITS recommends performing the reboot at the end of your day as it may take some time to apply the update. You will continue to receive reminder notifications every 12 hours until you reboot.

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

*Productivity Tip: plan your reboot for when you have 15 to 30 minutes available as it may take some time for the patches to apply to your computer.

by ·Comments Off on Unplanned Outage: Denison E-procurement Issues Reported on 7/26/21

RESOLVED:

As of 12:18 PM, JAGGAER has resolved the system outage on the JAGGAER Indirect UIT/Test Platform.

 

At approximately 10:45AM EDT, Denison’s e-Procurement partner, JAGGAER, identified a system error. All user access and inbound integration such as Invoice Imports, ERP import to JAGGAER integrations, etc., will result in an error until services are restored. Outbound Integrations that originate in JAGGAER will queue until services are restored and export as normal. They are working to resolve this issue and updates will be posted as they become available.

For questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on INFO: Windows updates/security patches will be released on 7/8/2021

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Thursday, July 8, 2021. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

 

by ·Comments Off on INFO: Windows updates/security patches will be released on 5/6/2021

Information Technology Services (ITS) has implemented a new way to deploy security patches and critical updates to Windows computers so that you do not need a VPN connection when you are off campus, and to ensure that updates are applied in a timely manner.  These updates and security patches will be released the evening of Thursday, May 6, 2021.

When your computer has installed the updates, a restart may be required and you will be notified via a pop-up notification. You may choose to snooze this reboot notification for up to 14 days. However, we request that you perform the restart as soon as you can so critical security patches are not delayed.

After the 14th day, an automatic restart will occur if you have not manually rebooted your computer since snoozing the notification.

In the system tray, you will see a pop-up message to reboot. If you click this message, you may choose to snooze the notification for 12 hours, or reboot which will restart your computer immediately*. ITS recommends performing the reboot at the end of your day as it may take some time to apply the update. You will continue to receive reminder notifications every 12 hours until you reboot.

      

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

*Productivity Tip: plan your reboot for when you have 15 to 30 minutes available as it may take some time for the patches to apply to your computer.

by ·Comments Off on INFO: Windows updates/security patches will be released on 4/8/2021

Information Technology Services (ITS) has implemented a new way to deploy security patches and critical updates to Windows computers so that you do not need a VPN connection when you are off campus, and to ensure that updates are applied in a timely manner.  These updates and security patches will be released the evening of Thursday, April 8, 2021.

When your computer has installed the updates, a restart may be required and you will be notified via a pop-up notification. You may choose to snooze this reboot notification for up to 14 days. However, we request that you perform the restart as soon as you can so critical security patches are not delayed.

After the 14th day, an automatic restart will occur if you have not manually rebooted your computer since snoozing the notification.

In the system tray, you will see a pop-up message to reboot. If you click this message, you may choose to snooze the notification for 12 hours, or reboot which will restart your computer immediately*. ITS recommends performing the reboot at the end of your day as it may take some time to apply the update. You will continue to receive reminder notifications every 12 hours until you reboot.

     

If you have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

*Productivity Tip: plan your reboot for when you have 15 to 30 minutes available as it may take some time for the patches to apply to your computer.

by ·Comments Off on Info/Action: Message to “Get the latest Office features” in Microsoft Office 365 Apps

You may see a message with the headline “Get the latest Office features now” in Word, Excel or PowerPoint. (This will appear only if you are an administrator on the Denison device you are using.) If you see the below prompt you can click on the Update… button within the message and the Office installation will switch to Current Channel and you will receive future updates sooner.

 

 

 

 

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on INFO: Windows updates/security patches will be released on 2/23/2021

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Tuesday, February 23, 2021. You will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.“

Note: To install updates during the COVID-19 pandemic from off campus, you must be connected to GlobalProtect VPN. If you are on campus,  you do not need to connect to GlobalProtect VPN to access updates. Additionally, ITS would like to remind you that we do not automatically update your machine. It is your responsibility to run updates by clicking the message above.

ITS recommends you install the updates at your earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.