by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 3/6/2020 12:05PM

Resolved 3/6/2020 12:25PM:

MyDenison is now available. Information Technology Services (ITS) has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 3/6/2020 12:05PM:

MyDenison is currently unavailable.  Information Technology Services (ITS) is currently investigating and are currently working on a resolution.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Service Desk: servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 3/5/2020 12:25PM

Resolved 3/5/2020 12:41PM:

MyDenison is now available. Information Technology Services (ITS) has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

Original Post 3/5/2020 12:25PM:

MyDenison is currently unavailable.  Information Technology Services (ITS) is currently investigating and are currently working on a resolution.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Service Desk: servicedesk@denison.edu or 740-587-6395

by ·Comments Off on Completed: Planned interruption for MEDIA network drive access on Tue. 02/18/20 between 6:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on the server TOPAZ hosting MEDIA network drive on Tuesday 02/18/20 between 6:00am and 7:30am. There will be a short outage for the above network drive while server is rebooted to complete the maintenance. Please do not update files stored on the TOPAZ file server during this time period.

by ·Comments Off on Planned interruptions for network drive access and printing on Thu. 02/06/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 02/06/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Completed: Planned Login Maintenance, Tuesday 2/4/20 5:00-7:00 am

Between 5:00 and 7:00 AM on Tuesday 2/4/20, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Service Desk at 740-587-639

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Thursday 2/6/20

On 2/6/20 ITS will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [RESOLVED] Service Issue: Google Drive File Stream Inaccessible

Updated 1/22/2020 3:11PM

Google has resolved the issue. Users are now able to access Google Drive File Stream (GDFS) again. Some users may need to re-login and authenticate to the GDFS app.

Orginal Post 1/22/2020 3:13PM

Information Technology Services (ITS) has received and confirmed reports that Google Drive File Stream (GDFS) is giving users an error that the service is not enabled for Denison account holders, for both Windows and macOS devices. Denison is working with Google on the issue, and we will update here as soon as we learn more.

Google Drive (on the web) is still functioning as expected at this time.

 

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you have any questions.

by ·Comments Off on INFO: Critical Windows updates/security patches will be deployed on 1/20/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Monday, January 20, 2020.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”  Because this update resolves a critical vulnerability, ITS will force updates at 5:30 PM on Monday, January 27, 2020 for users who have not installed this update.

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – Login Unavailable – 1/13/2020 7:55 AM

Update 1/13/2020 8:15 AM:

Information Technology Services (ITS) has restored login capability as of 8:10 AM on Monday, January 13, 2020.

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

Original Post 1/13/2020 7:55 AM:

Login is currently unavailable.  ITS is currently investigating. We will post an update as soon as this issue is resolved.

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on INFO: Windows updates/security patches will be deployed on 1/8/2020

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of Wednesday, January 8, 2020.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.