by ·Comments Off on [RESOLVED] MyDenison “My Apps” Links Missing

UPDATE 6/1/2020 3:33PM

The My Apps menu items have now been restored. Users may need to refresh MyDenison or log out and back in to see the changes.

Original Post

Information Technology Services (ITS) is working to resolve an error where certain items in the My Apps menu of MyDenison are not appearing for users. Some of the items in My Apps are to external services, and can still be accessed by using their direct URLs, listed below:

  • Applicant Tracking System (ATS): https://employment.denison.edu/hr/sso
  • Duo Device Management Portal: https://dss.denison.edu/duo
  • Gartner Research: https://ssofed.gartner.com/sp/startSSO.ping?PartnerIdpId=login.denison.edu
  • Guest Network Access: https://dss.denison.edu/duaccess
  • Interfolio: https://iam-api.interfolio.com/Shibboleth.sso/Login?entityID=login.denison.edu
  • Remote Network Access: https://remote.denison.edu/

We will update this post when the My Apps menu is fully restored, as well as updated with more direct URLs here, as needed.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Computer Security Update Available 6/2/2020

Summary
To better protect your Denison computer against threats on web pages and in file downloads, Information Technology Services (ITS) is asking that employees who are working from home connect with the Pulse Secure VPN client on their Denison issued computer for a period of one hour on or after 6/2/2020. Employees working on campus will automatically receive this update. This connection will enable an install of McAfee Web Control, a feature of our McAfee Antivirus/Antimalware software found on Denison computers.

Actions To Take
After the install has occurred, you will see a pop-up in your Chrome browser to enable a new extension entitled McAfee Endpoint Security Web Control or McAfee Endpoint Security For Mac Web Control. Please click to Enable Extension. This will better protect your browser activity from known malicious websites. For details, click here.

by ·Comments Off on ITS Support for Summer

With the summer upon us, Denison Information Technology Services (ITS) would like to inform the campus community of our support plan as we transition back to campus in the following ways:

Email: servicedesk@denison.edu

  • Emails are actively monitored Monday – Friday between 8AM – 5PM (EDT)

Phone: 1-740-587-6395

  • Calls are answered by Denison ITS staff Monday – Friday between 8AM – 5PM (EDT)
  • Phone support outside of our business hours is available from our After Hours Support agents by calling the same ITS Service Desk number.

In-Person: Fellows Hall 100A (by appointment only)

  • Members of the ITS Client Experience team will be onsite on Monday and Thursday every week to address technology needs. If you need in-person support, please submit a ticket to servicedesk@denison.edu to make an appointment. 
  • Requested accessories/loaner laptops available for pick-up will be communicated to you once it is available. You must bring your Denison issued ID card to swipe into the building. If you need technical support, please call 1-740-587-6395 or email servicedesk @denison.edu.
  • To comply with Denison’s face mask protocol and social distancing standards, we ask that clients retrieve accessories marked with their name from the designated table in Fellows. The Fellows 100 lab is routinely sanitized after every client.
  • At this time, we are not offering equipment drop-off or in-office desktop support. Our team is available at servicedesk@denison.edu and we will be happy to schedule a Google Meet session with you to troubleshoot.

Calls & Emails are monitored periodically on weekends for emergencies only. All non-emergency requests placed after hours will be addressed as soon as possible upon the next business day.

If you believe a system might be down or you are unable to connect to a University service, please check our Netnotes page where ITS publishes information regarding planned system maintenance, unplanned system outages and IT information that is relevant to the Denison Community.

by ·Comments Off on [RESOLVED] SERVICE INTERRUPTION: Notebowl Student Logins – 05/29/2020 9:52 AM (EDT)

UPDATE 5/29/2020 1:15 PM

Students are now able to login to Notebowl as usual. Students who are already in Notebowl may need to refresh their browsers.

UPDATE 5/29/2020 10:40 AM

A partial workaround has been found for students to login to Notebowl (Click here for video tutorial). Students can access Notebowl by doing the following:

  1. Visit the main Notebowl site (linked here)
  2. Click LOGIN in the upper right-hand corner of the site.
  3. Enter your Denison email address (BigRedID@denison.edu) and click Next.
  4. If prompted with Denison’s single-sign on, please login with your Denison BigRedID username and password, and Duo authenticate.
  5. The Notebowl landing page (bulletin) may not load, but courses, groups, settings, etc. will be accessible.

Original Post

Information Technology Services (ITS) has received confirmed reports of students unable to login to Notebowl. The majority of students are experiencing a continuous spinning Notebowl wheel with a Denison logo. Faculty and staff seem to be unaffected at this time.

The issue has been reported to Notebowl and is being addressed for a resolution as soon as possible. This post will be updated upon resolution.

If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [RESOLVED] Adobe Service Impact 5/27/2020

Update 4:30 PM:

Adobe has resolved issues users were experiencing logging into Adobe Creative Cloud.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

 

Original Post:

Denison Information Technology Services (ITS) would like to inform the Denison community that Adobe has reported widespread, but unknown outages for their various services. Adobe is currently working on a resolution.

If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu. 05/21/20 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 05/21/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on INFO: Active Phishing Attempts at Denison University

Information Technology Services (ITS) would like to inform the Denison community we are receiving several reports of Phishing where the sender and subject line are changing subtly where there is a request for faculty transcripts. This is not a message from ITS or from any member of our Denison community.

We encourage individuals to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments
  • Use trusted sources
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information

The types of emails you may receive to get your attention to click a malicious link or open an attachment include:

  • Fake school emails that provide information about a particular Denison group (e.g.; students, faculty, etc.)
  • Emails requesting information from you

If you feel you have received a phishing email please report it as phishing in Gmail. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on COMPLETE: Planned Login Maintenance, Tuesday 5/19/20 4:00-7:00 am

Between 4:00 and 7:00 AM on Tuesday 5/19/20, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu

by ·Comments Off on URGENT: Be Aware of Phishing

We would like to warn everyone to remain vigilant for scams. Cyber criminals may send phishing emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information. Exercise caution in handling any email that appears to be related to Denison from a non-Denison account.

We encourage individuals to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments
  • Use trusted sources
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information

The types of emails you may receive to get your attention to click a malicious link or open an attachment include:

  • Fake school emails that provide information about a particular Denison group (e.g.; students, faculty, etc.)
  • Emails requesting information from you

If you feel you have received a phishing email please report it as phishing in Gmail. If you have any questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on COMPLETED – PLANNED MAINTENANCE AND UPDATES: Notebowl Monday, May 18th through Friday, May 22nd

Update on Friday, 5/22/2020:

Notebowl platform updates on Friday, May 22nd 4:00 AM EDT were successfully completed at 4:27 AM.

For a complete list of updates along with screenshots and a video walk through, see the Notebowl page in MyDenison.

Update on Thursday, 5/21/2020 5:30 AM:

Notebowl platform updates on Thursday, May 21st 4:00 AM EDT were successfully completed at 5:09 AM.

Notebowl will be releasing additional updates Friday, May 22nd at 4:00 AM EDT.

For a running list of updates, see the Notebowl page in MyDenison.

Update Wednesday 5/20/2020 7:30 AM:

Notebowl platform updates on Wednesday, May 20th 4:00 AM EDT were successfully completed at 6:11 AM.

Notebowl will be releasing additional updates Thursday, May 21st at 4:00 AM EDT and Friday, May 22nd at 4:00 AM EDT.

A full list of updated features will be available after the update is complete. For a running list of updates, see the Notebowl page in MyDenison.

Update Monday, 5/18/2020:

ITS would like to update the Denison community that maintenance for Notebowl is currently underway; however, the feature updates will be now be completed Thursday, May 21, 2020. ITS expects that Notebowl will remain online with no impact to users through this maintenance and update window.

Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

ORIGINAL:

Denison Information Technology Services (ITS) and Notebowl will conduct planned Notebowl maintenance & updates from Monday, May 18th at 1:00 PM EDT to Wednesday, May 20th at 4:30 AM EDT. ITS expects that Notebowl will remain online with no impact to users through both the maintenance and update windows. Please see the details below.

Backend maintenance is scheduled for Monday, May 18th from 1:00 – 2:30 PM EDT.

Notebowl platform updates are scheduled for Tuesday, May 19th 4:00 – 4:30 AM EDT, and Wednesday, May 20th 4:00 – 4:30 AM EDT. A full list of updated features will be available after the update is complete.

Although all data will be backed up prior to maintenance, faculty members are encouraged to download gradebooks from Notebowl by 12:00 PM on Monday, May 18th (the university grades deadline) for their own records. Watch a video detailing this process here.

Should you encounter any issues, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.