UPDATE: 8/18/2020 10:55pm
Notebowl has resumed its normal loading speeds. Please report any issues to servicedesk@denison.edu.
Original Post:
Information Technology Services (ITS) has received confirmed reports that Notebowl is experiencing an unexpected high load time, often resulting in limited access. There is no known workaround at this time, and Notebowl is aware of the issue. This post will be updated upon resolution.
Resolved as of 2:00 PM EDT
Symptom Screening Surveys are now available in your Wellness Portal. We apologize for the delay. Thank you for your patience as our teams worked to resolve this issue.
Original Post:
Symptom Screening Surveys are currently unavailable. The Wellness Center and Information Technology Services (ITS) is working with our vendor to resolve this issue.
Once surveys are available, an email will be sent to your Denison email account.
If you have questions, please email servicedesk@denison.edu.
Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).
Original post:
ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 07/28/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.
RESOLVED:
JAGGAER has resolved the issue and consistent access to e-Procurement is restored.
Original Post:
At approximately 9:43AM EDT, Denison’s e-Procurement partner, JAGGAER, identified a system error resulting in e-Procurement being intermittently unavailable. Denison’s e-Procurement instance is currently available, but accessibility may continue to be spotty. They are working to resolve this issue and updates will be posted as they become available.
For questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
The third-party Google Meet Grid View extension published by Chris Gamble has been causing significant issues with displaying meeting attendees, freezing video, and computer performance. Since Google released a tiled view in Google Meet, Information Technology Services (ITS) recommends removing the 3rd-party extension and moving to using the built-in Google Meet tiled view layout.
To remove the extension, please:
For detailed information, please see this Quick Reference Guide on Removing the Third-party Grid View extension.
If you have any questions or require support, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu
The Denison Facilities Services team is happy to announce a service management replacement tool called TopDesk. This new service will replace TMA and has advanced capabilities for putting in a service request, tracking your request and follow-up from our team.
To enter a Facilities service request, you have many options! First, you may email your request to facilities@denison.edu and your request will automatically be logged to the system. You may also log a ticket by selecting the TopDesk icon in MyDenison and logging a ticket that way. You will receive a follow-up email directly from TopDesk regarding your request and its status. You may track the status of your ticket using the Self-Service Portal functionality.
Denison Facilities and Information Technology Services (ITS) and Facilities will be holding training sessions for anyone who is interested in learning more about this service. Stay tuned for more information regarding training.
A quick video for submitting a request can be found here and an overview of Self-Service Portal can be found here.
If you have questions or concerns, please contact Facilities by emailing facilities@denison.edu.
Information Technology Services (ITS) is currently investigating an issue with Xtender Document Imaging. We are working on a permanent solution, but in the mean time, users may use this work around:
Once you click on Xtender, remove the first ampersands (&) after PROD in the URL.
Sample URL, remove the bolded ampersands (&)
http://xtender3.felfw.denison.edu/appxtender/isubmitquery.aspx?sso=true&DSN=PROD&&
ITS will update this post as more information becomes available.
If you have questions or concerns, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.
Planned system maintenance was completed. Please report any issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu (see www.denison.edu/campus/technology/service-desk for hours).
Original post:
ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 06/25/20 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.
Denison Information Technology Services (ITS) would like to inform the Denison community that Adobe will be performing maintenance on their Adobe Creative Cloud Suite on Saturday, June 6, 2020 from 2:00 PM (UTC-4) – 6:00 PM (UTC-4).
Adobe has informed us that this might not impact all users, but users might experience slowness during this maintenance.
If you have questions or concerns, please contact the ITS Service Desk at 1-740-587-6395 or servicedesk@denison.edu.
On 6/2/20, Information Technology Services (ITS) will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is silent and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. Please note, this is different from Enabling the Chrome extension.
If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.