by ·Comments Off on [RESOLVED] Unplanned Outage – Google Docs Creation Error

Update (4/12/2021 2:29PM ET)

The creation of Google Docs is working again. Google has restored the service and any other features that may have been affected with it as well.

 

Original Post (4/12/2021 9:15AM ET)

ITS has received several reports that creating new Google Docs is giving an error. This does not seem to impact existing Docs at this time. This appears to be a widespread issue for Google Docs, beyond Denison, and it has been reported to Google.

This post will be amended with updates, as they are available.

If you have additional questions, please visit Denison’s TOPdesk Self-Service Portal and Submit an ITS Ticket or contact the ITS Service Desk by email at servicedesk@denison.edu or by phone at 740-587-6395.

by ·Comments Off on COMPLETED: Planned interruptions for PERSONAL network drive access and printing on Thu. 3/25/21 between 6:00am and 6:30am

Update:
The maintenance has been completed. Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original post:

ITS is planning to perform maintenance on the server hosting employee PERSONAL network drives (U:) on Thursday 3/25/21 between 6:00am and 6:30am. There will be a short outage for the above network drive and employee printing while the server is rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on COMPLETED: Planned interruptions for PERSONAL network drive access and printing on Thu. 2/25/21 between 6:00am and 6:30am

Update:
The maintenance has been completed. Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original post:

ITS is planning to perform maintenance on the server hosting employee PERSONAL network drives (U:) on Thursday 2/25/21 between 6:00am and 6:30am. There will be a short outage for the above network drive and employee printing while the server is rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on [RESOLVED] UNPLANNED SERVICE DISRUPTION: Persistent McAfee Pop-up

Information Technology Services (ITS) has received multiple reports of a McAfee pop-up appearing on Denison macOS devices running operating system versions of Catalina or higher (macOS 10.15+). The pop-up is a result of Apple’s latest efforts to enhance privacy and security for 3rd party applications on Apple computers. The image below shows the message contents:

McAfee pop-up

ITS has applied a change that should resolve the privacy requirements and prevent the pop-up from persisting. If you are still seeing the pop-up, please restart your computer at your earliest convenience and make sure you are connected to an internet network to ensure the change is applied to your computer.

If you have any questions, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Thursday 02/18/21

On 2/18/21, Information Technology Services (ITS) will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is silent and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows/Macintosh notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. Please note, this is different from Enabling the Chrome extension. If the Windows/Macintosh notification stays there permanently, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on COMPLETED: Planned interruptions for network drive access and printing on Thu. 2/11/21 between 4:00am and 7:30am

Update:
The maintenance has been completed. Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original Post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 2/11/21 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on Getting a new phone? Be ready to reinstall Duo two-factor authentication.

A few minutes of planning now will save you time and frustration when/if you replace or lose your phone.

Do you have a new phone, but the same phone number? Follow the following steps to re-connect to Duo:

  1. Download and install the Duo Mobile app (Click here for Android  |  Click here for iOS).
  2. Visit the Duo Device Management Portal.
  3. Select the Call Me option for your device. Note: You will receive a call to continue with the authentication process. Pick up the call and follow the instructions given over the phone to complete authentication.
  4. Once authenticated, under the My Settings & Devices, verify that the phone number listed is the one you are still using, and select Device Options.
  5. Select the Reactivate Duo Mobile and select Text me to receive a verification code. Once you receive the verification code, type in the verification code, click Verify and select Continue.
  6. Select your Device Type and click Continue.
  7. Click I have Duo Mobile installed.
  8. In the Duo Mobile app, click the + Add device icon and scan the barcode that shows up on the Duo Device Management Portal (you may need to allow camera access to Duo Mobile in your app permissions settings).

If you got a new phone and new phone number, please contact the ITS Service Desk by emailing servicedesk@denison.edu for assistance with reactivating Duo Mobile with your new phone number.

by ·Comments Off on [Updated] Planned Maintenance: Xtender Upgrade Beginning at 6:00 PM Friday, January 15th

Update 1/17/2021 5:40pm:

Xtender has been rolled back and is online. If you experience any issues, please report them to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395 during regular business hours.

Update 1/17/2021 3:55pm:

After exhausting all troubleshooting avenues Xtender will be rolled back to the previous version and configuration. Once the root cause of the issues encountered are understood and fixed the upgrade will be rescheduled.

Update 1/16/2021 6:00pm:

Issues have been encountered and the maintenance period extended 24-hours to assist with troubleshooting. Xtender will remain unavailable until 6:00 PM on Sunday, January 17th.

Original Post:

Denison Information Technology Services (ITS) will be upgrading Xtender, the Banner Document Imaging System, beginning at 6:00 PM on Friday, January 15th, and will remain unavailable until 6:00 PM on Saturday, January 16th (a 24-hour maintenance).  Users will not be able to store or retrieve documents during this maintenance period.  ITS will be bringing down the service to complete this maintenance, so there will be no access to any documents (new or previously uploaded) until the system is brought back online the next day.  Please plan accordingly.

Access to Self-Service Banner, MyDenison, Notebowl, etc. will not be impacted by this maintenance.

Once the update is complete, ITS will update this post to indicate system availability.

Please report any issues to the ITS Service Desk at servicedesk@denison.edu or by calling 740-587-6395.

 

by ·Comments Off on Information Technology Services (ITS) Closed December 19th – January 5th

Information Technology Services (ITS) is closed in observance of the college’s Winter Break Closure and will re-open on January 6, 2021.

Tickets received by the ITS Service Desk will be intermittently monitored for emergencies during this time. Please expect delays in any response to urgent tickets. Regular tickets will be responded to in the order they were received beginning January 6th.

If you believe a system is down, please check NetNotes for information regarding any IT related outages. If you need immediate assistance, contact Campus Safety at 740-587-0810 and they will alert the appropriate ITS staff member.

Please check here for full information regarding ITS availability and how to contact during this time.

by ·Comments Off on Chromebook Printing Changes Effective December 17, 2020.

Effective December 17, 2020, Chromebook users printing to public student printers, must install a different Chrome extension to enable printing.

Please see instructions below:

To Print:

  1. Connect to Denison WiFi
  2. Install the Mobility Print Chrome Extension.
  3. After installing the extension, press Ctrl+P from the page, document, etc. and click Print. When you select a Printer, you must select a printer identified by the PaperCut icon .
  4. Sign-in with your BigRedID and password.
  5. Approve the print job via the PaperCut interface.

PUBLIC LAB PRINTERS: Mobile device printing is available for the same lab printers that support printing from personally-owned computers.

  • CurtisLab_Canon5550_secure
  • Fellows 100_Canon5550_secure
  • HuffmanLab_Canon355_secure
  • LibraryRefCOLORCanon5550_secure
  • LibraryRef_Canon6275_secure
  • MulberryLab_Canon5550_secure
  • TaylorHouse_HP4014DN_secure
  • SlayterUnion_HPM604_secure
  • Biology507_Canon355_secure

STUDENTS: You will still need to release your print job! We strongly recommend you do so using the print release station next to the printer (strongly recommended) or the printrelease.denison.edu web page.