Update 1/24/13 8:12A:
Service has been restored. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu
Original Post:
Loss of internet connectivity has been reported this morning and appears to be a campus-wide issue. Our networking team has been notified and is working to restore this service. Updates will be posted here as they are available. We apologize for the inconvenience.
Student printing will be unavailable today for approx 30 min from 1pm to 1:30pm while the system is migrated to a new platform. More information is available at https://apps.denison.edu/computing/howdoi/laptoptolabprinting.php
Updated 12/11/2012 10:15 am:
The problems with student file server PHOBOS were resolved. Everything should be operating normally, please contact helpdesk if you experience any issues accessing files on this server.
Original post.
Currently we are experiencing problems with student file server PHOBOS. The work is under way to resolve this issue.
*Update 13:29, 12/10/12* – Google reports that the problems should be fully resolved as of 1:10 p.m.
We have had several reports to the Help Desk that there are server connection errors with Google Mail. The problem has been reported to our Email Administrator and we are working to resolve the issue as soon as possible. Sorry for the inconvenience.
Reported error: 502. That’s an error.
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
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UPDATE: We now seen to have regained access to Denison Apps Mail. Please contact the Help Desk (x6395) if you continue to encounter problems. Thank you.
Update 10/26/12:
The problem was corrected at approximately 9:40AM. Please report any further issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
The Help Desk has received reports that the myDenison portal is not allowing users to login. Email is still accessible at email.denison.edu and DU Self Service at web4prod.denison.edu. This issue has been escalated to our myDenison support team and updates will be posted as they are available. We hope to have this service restored soon and apologize for the inconvenience.
Update 10/24/12:
The root cause for the performance issues in Self-Service and Banner was identified late Monday and corrective action was taken before the start of business Tuesday 10/23.
Original Post:
The Help Desk has received reports that users are experiencing slowness issues in DU Self_Service and Banner at this time. The issue has been reported to our Administrative Systems and Networking Groups and they are working to correct the problem. Information will be posted once we receive an update or the problem has been resolved. We apologize for the inconvenience.
Update 7/26/12 9AM – Maintenance completed and all services restored.
Original Post:
The services Smartcall, Extensis, Luminis, Zenworks, Web Help Desk and VMware manager will be unavailable on Thursday morning, July 26, between 6 and 8:30AM. During this time they will moved to a new server.
If you experience problems with these services after 8:30AM- or problems with any other service – please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. Any updates to the planned outage will be posted here.
Thank you for your patience.
The Cognos/ODS server (dahlia) is being migrated to a new server on July 20, 2012 between 6:00AM and 9:30AM due to hardware malfunction. These services will be unavailable during this time period.
*This is believed to have been fixed as of 12:30.
At this time, we are receiving numerous reports of users being unable to login to the network. This issue appears to be campus-wide and our technicians have been notified. We hope to restore this service as soon as possible. Sorry for the inconvenience.