by ·Comments Off on Blackboard Outage 11/3/14 8:30 am

 Update 12:25PM

We have just received an update from our Blackboard vendor that it is now working normally.  If you continue to have problems accessing Blackboard, please contact the Help Desk  at 740-587-6395 or Helpdesk@denison.edu.  Thank you.

 

Update 11:30AM

ITS has noted that login problems are recurring and investigation is continuing.

Update 10:45AM

Blackboard is now processing logins normally. If you continue to have problems accessing Blackboard, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

Update 10:10AM

ITS is continuing to receive reports of intermittent issues accessing Blackboard.  Work is continuing to identify and correct the issue.

Update 9:20AM

Blackboard has been restored to service. If you have trouble, please try clearing your browser cache (see instructions). If you continue to have problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk.denison.edu.

Update 8:55 am:  

The Blackboard host site is investigating the cause of the outage and working to correct it. Further updates will be posted as they become available.

Original Post:

We are aware that Blackboard (courses.denison.edu) is currently down and are attempting to restore this service as soon as possible.  Updates will be posted as they are received.

by ·Comments Off on COMPLETED: Planned server maintenance: interruptions for network drive access and printing on Thu, 10/2/14 between 4:00am and 7:30am

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 10/2/14 between 4:00am and 7:30am.  As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation.

by ·Comments Off on COMPLETED: Planned server maintenance: interruptions for network drive access and printing on Thu, 8/21/14 between 4:00am and 7:30am

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 8/21/14 between 4:00am and 7:30am.  As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation.

by ·Comments Off on IT services info regarding campus-wide power outage – July 3, 2014

As a follow-up to the Facilities Services message about the planned power outage on 7/3/14, here are a few technology-related notes:

Before 7/3/14:
As requested by Facilities Services, please turn off or unplug computers and printers before you leave on 7/2/14.

On 7/3/14:
If you are off-campus OR in one of the buildings NOT affected by the power outage, you will be able to access all network-based services including Denison Apps (Email, Calendar, Drive, etc.), MyDenison, Self-Service Banner, Blackboard, VPN (Remote Access), and the file servers (Personal, Shared, and Media drives).  If you are on-campus in an affected building, network access (along with power!) will be unavailable.

After 7/3/14:
Computers and other technology equipment, particularly Apple computers, are sensitive to power fluctuations. If your computer/printer does not turn on after the power outage, please unplug it, wait a few minutes, plug it back in, and then try to turn it on again.

If you have any questions or experience any problems, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Please note, the ITS Help Desk will be closed from Thursday 7/3/14 to Sunday 7/6/14 for the 4th of July holiday and the weekend. Emails and voicemails received during this time will be addressed on Monday 7/7/14. If you suspect a system-wide outage that requires immediate attention during this time, please contact the university operator at 740-587-0810 who will contact the appropriate ITS staff.

by ·Comments Off on Completed: Planned server maintenance: interruptions for network drive access and printing on Fri, 6/13/14 between 4:00am and 7:30am

Update:

Server maintenance is complete and all Novell services are back to normal operation.

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Friday, 6/13/14 between 4:00am and 7:30am.  As these updates are being applied, there will be outages lasting upto 60min for the above network drives and printing while servers are upgraded and rebooted to complete installation.

by ·Comments Off on Completed: Planned server maintenance on Wed, 6/11/14 between 4:00am and 7:30am

Update @ 7:03am on 6/11/14:

The upgrade of the servers is complete.

Original post:

ITS will be updating servers on Wednesday, 6/11/14, between 4:00AM and 7:30AM. We do not anticipate the updates to cause any disruption, but please contact the Helpdesk if you experience an issue logging in to your workstation after the maintenance period has ended.

by ·Comments Off on Completed: Planned server maintenance: brief interruption for network drives access on 6/3/14 between 4:00am and 7:30am

Update:

Server maintenance is complete and all Novell services are back to normal operation.

Update:

This scheduled maintenance has been postponed until Thursday, 6/5/14.

Original post:

ITS is planning to install latest updates on Novell file servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) and eDirectory on Tuesday, 6/3/14 between 4:00am and 7:30am.  As these updates are being applied, there will be brief outages for the above network drives and printing while servers are rebooted to complete installation.

by ·Comments Off on Completed: Planned server maintenance: brief interruption for network drives access on 1/14/14 between 4:30am and 7:30am

Update on 1/14/14 at 6:45am:

Server maintenance is complete and all Novell services have been restored.

Original post:

ITS is planning to install latest updates on Novell file servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday, 1/14/14 between 4:30am and 7:30am.  As these updates are being applied, there will be brief outages for the above network drives while servers are rebooted to complete installation.