by ·Comments Off on Beware of Scam Email with subject: Re: ITS help desk

The email that appears to be from “Can Liu From: Can Liu <can.liu@ki.se>
Date: Wed, Jul 6, 2016 at 11:37 AM
Subject: RE: ITS help desk
To: Can Liu

Dear Employees\Staff,

Take note of this important update that our new web-mail has been improved
this Summer with a new messaging system from Owa\outlook which also include
faster usage on email, shared calendar,web-documents and the new 2016
anti-spam version.

Kindly use the link below to complete your 2016 Outlook Web mail User
authentication form.

CLICK on Outlook Web Access to update
immediately and we will respond as soon as we revived your details

ITS help desk
ADMIN TEAM
© Copyright 2016 Microsoft
All right Reserved.

Please do not click on the link in the message!
The message is not from Denison. It is another fraudulent attempt (aka phishing attack) to gather your username and password.  If you are using Denison Apps Mail:
Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)  This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.
If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Planned Change: McAfee Agent upgrade on Denison Windows Computers starting Thu 7/7/16

On 7/7/16 ITS will release an upgrade to the McAfee Agent on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu, 6/23/16 between 4:00am and 7:30am

Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 6/23/16 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tue, 4/19/16 between 4:00am and 7:30am

Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday, 4/19/16 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Planned Change: McAfee Agent and VirusScan update on Denison Windows Computers starting Thu 3/31/16

On 3/31/16 ITS will release an upgrade to the McAfee Agent and VirusScan on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software versions are installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Planned Change: McAfee VirusScan update on Denison Windows Computers starting Thu 2/25/16

On 2/25/16 ITS will release an update to McAfee VirusScan on Denison-owned Windows computers. This update is “silent” and will not impact your ability to use your computer while it is happening. At some point during the update process you will receive a notification that your computer needs to be restarted. Note that the update process will not restart your computer automatically, but you should restart your computer at your earliest convenience. Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you experience any issues with this update.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu, 2/18/16 between 4:00am and 7:30am

Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 2/18/16 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Planned Change: McAfee Agent upgrade on Denison Windows Computers starting Wed 2/3/16

On 2/3/16 ITS will release an upgrade to the McAfee Agent on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu, 1/7/16 between 4:00am and 7:30am

Novell OES server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on Novell OES servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 1/7/16 between 4:00am and 7:30am.  As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Planned Change: McAfee Agent and VirusScan upgrade on Denison Windows Computers starting Thu 10/15/15

On 10/15/15 ITS will release an upgrade to the McAfee Agent and VirusScan on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software versions are installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.