by ·Comments Off on RESOLVED: Unplanned outage – Google Docs unavailable 11/15/2017 pm

Update 11/15/17 8:00PM:

Google reported at 5:10PM that the problem was fully resolved. Should you have any trouble accessing Google Docs, please notify the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update 11/15/17 4:40PM:

Google Docs now appear to be available again. However, the G Suite Status Dashboard does not yet indicate that the issue is fully resolved. Should you experience issues, please check the G Suite Status Dashboard for updated information: https://www.google.com/appsstatus#hl=en&v=status

We will update this post again as soon as more information is available.

Original Post:

We are seeing intermittent issues affecting Google Docs. When opening documents you may see:

Server Error:
502. That’s an error.
The server encountered a temporary error and could not complete your request.

or

Trying to connect. To edit offline, turn on offline sync when you reconnect.

We reported this issue to Google support and will update this post when more information is available.

by ·Comments Off on Resolved – Unplanned Network Outage 10/11/17 1:05pm – 1:10pm

Between 1:05pm – 1:10pm today we experienced an outage on wired and wireless networks due to a problem encountered during a troubleshooting attempt for an intermittent network issue. This outage has effected all services provided over the network (Gmail, DialPad, NoteBowl, Novell, etc.) The problematic configuration change has been reversed, and all operations should be back to normal.  Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Brief interruption for employee printing Wed, 10/4/17 3:00pm-3:10pm

At around 3:00pm, the ITS Help Desk received reports that employee printing was not working for several users on campus. ITS identified the issue and restored employee printing service at 3:10pm. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you still experience any printing issues.

by ·Comments Off on Resolved: Brief interruption for employee printing Wed, 09/20/17 4:15pm-4:30pm

At around 4:30pm, the ITS Help Desk received reports that employee printing was not working for several users on campus. ITS identified the issue and restarted the affected service at 4:32pm to restore printing for employees. Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you still experience any printing issues.

by ·Comments Off on Beware of Scam Emails Warning That Your Denison Email Account Must Be Confirmed.

Another phishing attempt titled “Alerts” pretending to be from “My Denison” is a scam.

If you are using Denison Apps Mail:

Open the message and click the down arrow beside the Reply button and select “Report phishing” in the menu that appears. (Note: if “Report phishing” does not appear as an option and “Report not phishing” appears instead then the message is already flagged as phishing.)

This reports the phishing attack to Google and improves the identification and blocking of future phishing attacks. After you report it, please delete the message.

NOTE: this option is only available in the web (Gmail) interface for Denison Apps. It is not available if you are using Thunderbird, Apple Mail, or another client to access your Denison Apps email.

Please DO NOT RESPOND to or click links in this or any emails that request computer account or other personal information. They are an attempt to steal, at minimum, your email or other computer account, at maximum, your identity.

If you replied to it in any fashion, please visit the ITS Help Desk Online FAQ about what to do if you suspect your account may be compromised and follow all the steps listed:
http://apps.denison.edu/helpdesk/faq3422

Please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395 if you have any questions or concerns.

by ·Comments Off on Resolved: Outage – Messaging via Dialpad to non-Dialpad numbers is not working

Update 8/31/2017 8:45 am

We were informed the text messaging to and from non-Dialpad numbers have started working as intended since last night around 9:15 pm. We believe all operations have returned to normal. Please let us know if you continue to face any issues. Thank you.

Original:

ITS received reports that text messages are not being delivered to or received from non-Dialpad numbers when using the Denison Dialpad service. ITS is currently working with Dialpad support to further investigate and resolve this issue.

Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Tues. 8/8/17 and Thur. 8/10/17 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Tuesday 8/8/17 and Thursday 8/10/17 between 4:00am and 7:30am. As these updates are being applied, there will be outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Completed: Planned interruptions for network drive access and printing on Thu, 6/29/17 between 4:00am and 7:30am

File and print server updates are complete. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to install latest updates on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday, 6/22/17 between 4:00am and 7:30am. As these updates are being applied, there will be short outages for the above network drives and printing while servers are updated and rebooted to complete installation. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on Planned Change: McAfee Endpoint Security update on Denison Windows Computers starting Thu 6/15/17

On 6/15/17 ITS will release an upgrade to McAfee Endpoint Security on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on Planned Change: McAfee Agent upgrade on Denison-owned Windows Computers starting Thu 6/8/17

On 6/8/17 ITS will release an upgrade to the McAfee Agent on Denison-owned Windows computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.