Between 5:00 and 7:00 AM on Thur 7/25/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.
If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639
On 7/24/19 ITS will release an upgrade to McAfee Agent and McAfee Endpoint Security on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original post:
Between 5:00 and 7:30 AM on Tue 7/9/19 and Thur 7/11/19, ITS will be performing an upgrade of network login services used for access to computers while on campus. During this maintenance period we do not anticipate any user visible service disruptions.
If you experience any login issues to campus computers or eduroam wireless network after this time, please contact the ITS Help Desk at 740-587-6395.
Between 5:00 and 7:00 AM on Thur 6/27/19, ITS will perform maintenance on services that handle logins. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.
If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-6395
Update: According to the G Suite Status page, service has been restored.
Original Post:
According to the G Suite Status page, Google Calendar is currently down. The Calendar outage appears to be impacting users worldwide. They are working to restore service as soon as possible.
On 5/30/19 ITS will release an upgrade to McAfee Agent and McAfee Endpoint Security on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.
Between 5:00 and 7:00 AM on Thur 5/23/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl and other services.
If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639
File and print server maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
Original post:
ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 05/16/19 between 6:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.
As part of this maintenance, changes will be made to the login infrastructure supporting Mac computers. Please report any login or service access issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).
[Update 4/24/19 4:15pm]
All services are accessible again. There was an issue with Denison authentication server which cause login issue’s with our SAML authenticated services. Here’s the list of services that were affected:
[Original Post]
ITS got multiple reports that Gmail and Notebowl are temporarily inaccessible through our login.denison.edu page. ITS is working on the solution and will update this post once it’s fixed.
On 4/11/19 ITS will release an upgrade to the McAfee Agent on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection being off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.