by ·Comments Off on Windows updates/security patches will be deployed on 10/28/2019

Denison Information Technology Services (ITS) will be releasing security patches and critical updates to Windows computers the evening of 10/28/2019.  Users will be notified when updates are available via a Windows prompt that states, “You need some updates. Please select this message to install.”

ITS recommends users install the updates at their earliest convenience. Updates will take about 30 minutes to install, including a reboot to complete the process.

If you experience any issues or have any questions, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Planned Login Maintenance, Thur 9/26/19 5:00-7:00 am

Between 5:00 and 7:00 AM on Thur 9/26/19, ITS will perform routine maintenance on the Login infrastructure. During this maintenance period, there will be a brief 1-2 minute window when users will not be able to login to BigRedID based services such as Denison Apps, MyDenison, NoteBowl, and other services.

If you experience login issues with BigRedID based services after this time, please contact the ITS Help Desk at 740-587-639

by ·Comments Off on Planned Change: McAfee Endpoint Security upgrade on Denison-owned computers starting Thursday 9/12/19

On 9/12/19 ITS will release an upgrade to McAfee Endpoint Security on Denison-owned computers. This upgrade is “silent” and will not impact your ability to use your computer while it is happening. At some point during the upgrade process, you might notice a Windows notification regarding your antivirus protection is off. It should resolve itself after a short period of time once the new software version is installed and running. If the Windows notification stays there permanently, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

 

 

by ·Comments Off on Planned interruptions for network drive access and printing on Thu. 09/12/19 between 4:00am and 7:30am

Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS is planning to perform maintenance on servers hosting shared network drives (PERSONAL, SHARED, MEDIA, SCRATCH, etc) on Thursday 09/12/19 between 4:00am and 7:30am. There will be short outages for the above network drives and printing while servers are rebooted to complete the maintenance. Please do not update files stored on the network file servers during these time periods.

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 9/4/2019 10:00 AM

Resolved 10:05 AM:

MyDenison is now available. ITS has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395.

Original Post 9/4/2019 10:00 AM:

MyDenison is currently unavailable.  ITS is currently restarting services and estimate it will be back online within 30 minutes. We will post an update as soon as this issue is resolved.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395

by ·Comments Off on [RESOLVED] UNPLANNED OUTAGE – MyDenison Unavailable – 9/4/2019 7:50AM

Resolved 8:08 AM:

MyDenison is now available. ITS has resolved the issue and restarted the services.

If you have any issues, questions or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395

Original Post 9/4/2019 7:50 AM:

MyDenison is currently unavailable and Information Technology Services (ITS) is currently investigating this issue.  We will update this post as soon as more information is available.

For reference, users may directly access the following services in case of a MyDenison outage:

For question or concerns, please contact the ITS Help Desk: helpdesk@denison.edu or 740-587-6395

by ·Comments Off on Completed: Planned Banner Outage, Friday, 8/30/2019 from 5:00 – 6:00 PM

Update 5:45 PM:

All maintenance completed successfully. If you encounter any issues please clear your browser cache or use an incognito window. If the problem persists please report the issue to the ITS Help Desk.

Original Post:

ITS will be performing critical upgrades to Banner on Friday, 8/30/2019 from 5:00 – 6:00 PM. This includes both Banner Admin pages and Banner Self-Service and affects all functional areas. During this time, all Banner systems will be unavailable. Banner, Self-Service, and all related systems such as Xtender, Jaggaer, e-procurement, Cognos, and portions of MyDenison that rely on Banner data will be unavailable during this maintenance window.

When the maintenance work is completed, this post will be updated with additional information.

by ·Comments Off on [RESOLVED] – UNPLANNED OUTAGE – MyDenison Unavailable – 8/28/2019 8:20AM

8:41 AM – MyDenison is now available. ITS is continuing to investigate the root cause.

For reference, users may directly access the following services in case of a MyDenison outage:

8:20 AM – Information Technology Services (ITS) has received a report that MyDenison is currently unavailable. ITS is currently investigating the cause.  We will update this post as soon as more information is available.

Other services can be directly accessed by using a direct link:

Please contact the ITS Helpdesk if you have questions.  We will post a status update as soon as we know more.

by ·Comments Off on RESOLVED: UNPLANNED OUTAGE – Intermittent Self-Service Banner Availability – 8/26/2019, 4:10 PM

Update 5:55PM:

Self-Service Banner has now been fully restored. If you experience any further issues, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

Update 5:20PM:

Self-Service Banner is currently unavailable as ITS works to resolve the issues that led to the intermittent outages. This post will be updated again when more information is available.

Original Post 4:10PM:

Information Technology Services (ITS) has received a report with intermittent connectivity to Self-Service Banner via MyDenison. ITS is currently investigating the cause.  We will update this post as soon as more information is available.

If you have issues, questions or concerns, please contact the ITS Help Desk at helpdesk@denison.edu or 740-587-6395.

by ·Comments Off on COMPLETED: STUDENT PERSONAL Network Drive Unavailable (7/30 at 3am to 7am)

Planned system maintenance was completed. Please report any issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu (see www.denison.edu/its/helpdesk for hours).

 

Original post:

Beginning Tuesday, July 30th at 3:00am, ITS will begin upgrading the file server infrastructure that provides STUDENT PERSONAL (aka student “U:”) network drives. During this maintenance period student Personal network drives will be unavailable. We expect access to be restored by 7am Tuesday, July 30.

IMPORTANT! Please do not change any files on student Personal drives while this maintenance is in progress. Any file changes made on these drives during this period will be lost.

If you need assistance disconnecting or ensuring files are properly stored, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.