by ·Comments Off on Resolved: Google Drive and Chat (Hangouts) reporting problems

Update 6:15pm

Status: No Issues
The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

August 8, 2016 2:11:00 PM PDT

Update 4:20pm

Hangouts Status: No Issues
The problem with Google Hangouts should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

August 8, 2016 12:48:00 PM PDT

Drive Status: Service disruption
Our team is continuing to investigate this issue. We will provide an update by August 8, 2016 1:00:00 PM PDT with more information about this problem. Thank you for your patience.
Affected users are encountering the error “The server encountered an error. Please try again later.” We estimate that the issue is affecting less than 1.5% of the Drive user base

August 8, 2016 11:55:00 AM PDT

Original post from Google:

We are continuing to investigate this issue. We will provide an update by August 8, 2016 11:55:00 AM PDT detailing when we expect to resolve the problem.
Affected users are encountering the error “The server encountered an error. Please try again later”

August 8, 2016 10:54:00 AM PDT

by ·Comments Off on Completed: Planned Outage: Maintenance on Wireless “denison” and Student “eduroam”, Thur. 7/28/16 5-7am

Update 7/28/16 7:00am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 7/28/16 from 5:00-7:00am which may result in the loss of the wireless connection when connecting to “denison” or “eduroam” for students.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Cancelled: Planned Outage: Maintenance on Wireless “denison” and Student “eduroam”, Thur. 7/21/16 5-7am

No changes were made.  This maintenance will be re-scheduled.

Original post:

ITS will be performing network maintenance on Thursday 7/21/16 from 5:00-7:00am which may result in the loss of the wireless connection when connecting to “denison” or “eduroam” for students.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: DNS Server Maintenance Thurs. 7/7/16 5-7am

Update 7/7/16 7:00am:

The DNS server updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing maintenance on domain name servers (DNS) in administrative office areas of the network
on Thursday, 7/7/2016 between 5:00-7:00am. Network access (especially Internet) may be slow while maintenance is occurring. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Denison Apps service issue 6/30/2016 – Calendar

As of 3:00pm on June 30th, Google reported the problem is corrected.

Original post:

As of 9:45am, Google reports problems with Google Calendar. When attempting to view the Google apps calendar you get:

Server Error:

Google Calendar is temporarily unavailable. Please try back later. In the meanwhile, you might find useful information on our Help Group and Help Center. We apologize for any inconvenience.

For more information see:

http://www.google.com/appsstatus#hl=en&v=status

by ·Comments Off on Completed: Planned Outage: DNS Server Maintenance Thurs. 6/30/16 5-7am

Update 6/29/16 6:30am:

The DNS server updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original post:

ITS will be performing maintenance on domain name servers (DNS) on Thursday, 6/30/2016 between 5:00-7:00am. Network access (especially Internet) may be slow while maintenance is occurring. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: Listserv Server Maintenance Thurs. 6/23/16 5-7am

Update 6/23/16 6:35am:

The listserv server updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing maintenance on the Listserv service on Thursday, 6/23/2016 between 5:00-7:00am. Email sent via the listserv system may be delayed and access to the list consoles may be interrupted.

This post will be updated when the work is complete. If you experience any list service issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned Outage: DNS Server Maintenance Tues. 6/21/16 5-7am

Update 6/21/16 6:15am:

The DNS server updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post

ITS will be performing maintenance on domain name servers (DNS) on Tuesday, 6/21/2016 between 5:00-7:00am. Network access (especially Internet) may be slow while maintenance is occurring. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Resolved: Unplanned Network Outage – Network Service Interruption for Shorney Hall & Smith Hall

Update 6/6/16 12:20 PM:

Network and Cable TV to all locations should be up and running. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Update 6/2/16 6:50pm:

Technicians have assessed the damage and have restored Network services to Smith & Shorney Hall . Cable TV may be down in Shorney, Smith, & the Sunsets apartments overnight. We will post another update as soon as we have more information.

Update 6/2/16 10:30am:

There was pipe cut with fiber optic cabling in it this morning around 10:00am. Technicians have been out to assess the damage and are currently working to restore Network services later today. Cable TV will be down in Shorney, Smith, & the Sunsets apartments overnight. We will post another update as soon as we have more information.

Original Post:

Network services are currently unavailable at Shorney Hall & Smith Hall. Denison ITS is aware of the issue and looking into a resolution. We will update this post accordingly once we have an update.