Between 5:44pm – 5:47pm today we experienced an outage on our internet line. This outage affected all connections to the Internet. All operations should be back to normal. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Author: Terri Beamer
Completed: Planned Outage: South campus, Thursday 9/21/2017 5-7am
Update 9/21/17 6:50am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original message:
ITS will be performing network maintenance on Thursday 9/21/2017 from 5:00-7:00AM which may result in interruptions of the wired or wireless network on South campus. Buildings to be affected include: 118 N Mulberry, Ace Morgan Theatre, Burton Music, Bryant, Burke, Cinema House, Delta Delta Delta, Delta Gamma, Doane Dance, King Hall, Kappa Alpha Theta, Kappa Kappa Gamma, Monomoy Annex, Monomoy Place, Mulberry House, Open House, Steam Plant, and Stone Hall. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned Outage: West and North campuses and Facilities Services, Thursday 9/14/2017 5-7am
Update 9/14/17 7:00am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original message:
ITS will be performing network maintenance on Thursday 9/14/2017 from 5:00-7:00AM which may result in interruptions of the wired or wireless network on West and North campuses and in Facilities Services. Buildings to be affected include: Herrick/Ebaugh, Facilities Services, Pump House, Beta, Brown, Chamberlin, Curtis East/West, Elm, Good, Hayes/Wright, Kappa Sig, Lampson Lodge, Morrow, Moshier Hutchinson, Myers, Pratt, Preston, Rose, Sigma Chi, Schaff, Shorney, Smith, Sunset House, Taylor, and the Biological Reserve.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Resolved: Unplanned Google Drive outage 9/7/2017 10:20am
Update 1:30pm
Google has notified us that the problem has been corrected.
Update 10:50am
Google has posted this update on their status board. “We’re investigating reports of an issue with Google Drive. We will provide more information shortly. Google Drive is not loading files and results in a 500 error.”
Original message:
Some users are experiencing Google Drive issues. They are getting the message “The server encountered an error. Please try again later.” Updates will be added here as we learn more about the issue.
Resolved: Unplanned Outage on G Suite logins using the web interface
Update 11:50pm:
The G Suite via the web interface is now operating as normal. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Original Post:
We were notified that users trying to connect to the G Suite via the web interface are unable and gives the error “SAML 2.0 based Single Sign-On Error when processing the authentication request! Please try login again.” Access to email via phone apps, and email clients (e.g. Apple Mail ) seem to be fine. The problem has been reported to support. Please contact the ITS Helpdesk at 740-587-6395 or by email at helpdesk@denison.edu if you have any additional questions.
Completed: Planned Network Outages Saturday, 8/12/2017 6am-noon
Update 8/12/17 12:15pm:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Update 8/9/17 7:30am:
The network updates on Wednesday, 8/9/2017 are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original post:
ITS will be performing upgrades to the network infrastructure on Wednesday, August 9th between 5 and 7:30am and Saturday, August 12th between 7am and noon. While the upgrades are happening there will be brief interruptions to on-campus services and to Internet traffic from on-campus.
Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned Network Outage Thursday, 8/3/2017 5-7:30am
Update 8/3/17 7:45am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original Post:
ITS will be performing upgrades to the network infrastructure on Thursday, August 3rd between 5 and 7:30am. While the upgrades are happening there will be brief interruptions to on-campus services and to Internet traffic from on-campus.
Accordingly, ITS recommends that you DO NOT edit files over the network or submit information online during the maintenance time periods as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Completed: Planned Outage: East quad and Athletics, Saturday 7/29/2017 7-Noon
Update 7/29/17 9:00am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original post:
ITS will be performing network maintenance on Saturday 7/29/2017 from 7:00-12:00PM which may result in interruptions of the wired or wireless network on East quad and in Athletics. Buildings to be affected include: Beth Eden, Huffman, Sawyer, Athletics, Beaver, East, Crawford, Shaw, Shepardson, Gilpatrick, Whisler, Shannon House, Bancroft, Prospect, Observatory, and Lamson Lodge.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Competed: Planned Outage: Burton Morgan, Thursday 7/27/2017 5-7:30AM
Update 7/27/17 7:00am:
It was discovered after the maintenance was complete that the outage affected the South campus area as well: Mulberry, Burke, Ace Morgan, Burton Music, Doane Dance, Monomoy, Monomoy Annex, and the other dorms and residences around the fine arts quad.
Update 7/27/17 6:30am:
The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).
Original post:
ITS will be performing network maintenance on Thursday 7/27/2017 from 5:00-7:30AM which may result in interruptions of the wired or wireless network in Burton Morgan. Buildings to be affected include: Burton Morgan, Security and Safety. Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.
Cancelled: Planned Outage: East quad and Athletics, Thursday 7/13/2017 5-7:30AM
This upgrade has been cancelled for today and will be rescheduled the week of July 24th.
ITS will be performing network maintenance on Thursday 7/13/2017 from 5:00-7:30AM which may result in interruptions of the wired or wireless network on East quad and in Athletics. Buildings to be affected include: Beth Eden, Huffman, Sawyer, Athletics, Beaver, East, Crawford, Shaw, Shepardson, Gilpatrick, Whisler, Shannon House, Bancroft, Prospect, Observatory, and Lamson Lodge.
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.