by ·Comments Off on RESOLVED: Network Access During Campus Power Outage – 11/15/2018

Update 11/15/18 5:15PM:

Network access returned as power was restored this afternoon. If you are experiencing any continuing network problems, please report those to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Original Post:

Network access on campus will be spotty during the power outage. AEP’s outage map (http://outagemap.aepohio.com.s3.amazonaws.com/external/default.html) indicates the estimated restoration time as 2pm this afternoon. If you need access to the network, there are generators keeping some network infrastructure up in the following buildings:

Burke, Burton Morgan, Doane Admin (Basement),  Ebaugh, Fellows, Herrick,  Higley (Basement), Olin, Physical Plant, Slayter (2nd floor), and several of the residence halls: Beaver, Crawford, East, Gilpatrick, Huffman (Basement), Monomoy, Sawyer, Shaw, Shepardson (Basement, North end), Brown, Good, Kappa Sig, Morrow, Moshier-Hutchinson, Myers, Pratt, Preston, Sunset House, Taylor, King, Monomoy Annex, Stone, Curtis East and West, Shorney (Basement), and Smith.

Please follow the safety recommendations in the campus emergency alert as you move around campus:

  • Please use extreme caution while navigating campus.  Do not walk in wooded areas and please pay attention to overhead danger. The weight of the ice on trees, poles and overhead lines can result in a sudden collapse posing a serious risk.
  • Several roads on campus have been closed and will reopen when the danger of falling limbs is passed.
  • Presidents Drive will remain closed due to these overhead dangers until the risk has subsided.

by ·Comments Off on Completed: Planned Outage: Network Maintenance Thursday, 10/25/18 5-7am

Update 10/25/18 6:45am:

The network updates are complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing network maintenance on Thursday 10/25/18 from 5:00-7:00am which may result in the loss of connections between Administrative offices (Doane Admin, Burton Morgan, Beth Eden, Monomoy, etc…) and the internet.

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned maintenance: System maintenance 10/18 and 10/19/2018

[10/19/2018 Update 6:45am]

System updates are complete.   Please report any server issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

[10/18/2018 Update 7:25am]

Done with updates for Thursday, 10/18/2018.  We will continue work tomorrow morning.

[Original Post]

ITS will be performing maintenance on systems on Thursday, 10/18/2018 and Friday, 10/19/2018 from 5:00-7:00 AM. While we don’t expect to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Postponed: Planned maintenance: System maintenance 9/27/18

This work has been rescheduled to the Fall break October 18th and 19th.

Original Message:

ITS will be performing maintenance on systems on Thursday, 9/27/18 from 5:00-7:00 AM. While we don’t expect to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Denison Apps Email – New Look and New Features On The Way

Google has released a new look and new features for Gmail. If you use the Gmail interface for your Denison Apps email, you will see a pop-up message in your Denison Apps email announcing the new update. You can choose to switch to the new update immediately or you can wait for Google’s rollout next week. Either way, until October 16 you can choose to revert to the “classic” Gmail interface if you desire. After that date, the new update will be the standard Gmail view and there will not be a rollback option.

To learn more about the new look and new features, please see:
https://support.google.com/a/answer/7684334?hl=en

by ·Comments Off on Planned maintenance: Storage system maintenance 8/9/18

ITS will be performing maintenance on the system that provides storage services for Denison’s servers on Thursday, 8/9/18 from 5:00-7:00 AM.  While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned maintenance: Storage system maintenance 8/2/18

Update 8/2/18 6:30am:

Today’s maintenance is complete. Please report any system issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing maintenance on the system that provides storage services for Denison’s servers on Thursday, 8/2/18 from 5:00-7:00 AM.
While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on Completed: Planned maintenance: System disk maintenance 7/31/18

Update 7/31/18 7:00am:

Today’s maintenance is complete. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

ITS will be performing maintenance on Banner and Web systems on Tues, 7/31/18 from 5:00-7:00 AM. While we don’t expect it to cause an outage, it would be best to not edit files over the network or submit information online during this time period as your work could be lost if a problem occurs.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

by ·Comments Off on [Resolved] Unplanned Outage: List Server (listserv.cc.denison.edu)

[Update 7.3.18 10:36AM]

Services have been restored.   Please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu if you experience any problems with the Listserv.

We are currently experiencing a disruption with the List serve system. We are aware of this and working to resolve the issue as soon as possible. We will update this post as soon as we have an update. Please email or call the ITS Helpdesk if there are any questions or concerns.

Thank you.

by ·Comments Off on Completed: Network Maintenance: Internet slowness 10/31/2017 10pm – 11/1/2017 6am

Update 11/1/17 10am:

AEP completed their maintenance at about 2am. Please report any network issues to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu. The Help Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/helpdesk for hours).

Original Post:

 

AEP will be performing maintenance on our primary Internet line tonight (10/31) between 10:00pm until tomorrow morning (11/1) at 6:00am. No outages are expected during this time, however Internet slowness is expected as traffic moves to our backup lines. This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.