The following computer labs and learning spaces will be closed for maintenance during the week of August 6-10, 2018:
Olin 116
Olin 117
Olin 314
Samson Talbot 310
During the maintenance window, many of the computers in these spaces will be replaced with new models; computers not due for replacement will be upgraded with new software.
These spaces will not be available for use during the maintenance window, and are scheduled to re-open on August 13, 2018.
Update (7/16/18 @ 2:46PM): We have deployed updated login policies for Denison-owned computers which will resolve the reported login issues.
Deskside Support is working to resolve computer login issues that have been reported around campus in labs and eclassrooms. We plan to have this issue resolved by 2:00 PM today.
Faculty, staff, and students are advised that this month’s batch of Windows software updates and security patches will be deployed beginning the evening of Friday, March 23, 2018. All university-owned computers running Windows 7 and newer will be receiving updates.
These updates will download automatically without interrupting your work; however, a computer restart will be required to complete installation. As a result, Windows computers will experience a longer-than-normal startup time on the next reboot subsequent to receiving these updates. (Note: campus labs and e-classrooms are configured to automatically reboot every night at 4am, so as to minimize this disruption.)
ITS updates Windows computers monthly, typically at the conclusion of the third week of the month. These scheduled updates include software patches designed to plug recently-discovered security holes and keep your computer safe from intrusion; they do not include feature updates or other changes to usability.
Please contact the ITS Help Desk at helpdesk@denison.edu or (740) 587-6395 if you have any questions or concerns.
Faculty, staff, and students are advised that this month’s batch of Windows software updates and security patches will be deployed beginning the evening of Friday, February 23, 2018. All university-owned computers running Windows 7 and newer will be receiving updates.
These updates will download automatically without interrupting your work; however, a computer restart will be required to complete installation. As a result, Windows computers will experience a longer-than-normal startup time on the next reboot subsequent to receiving these updates. (Note: campus labs and e-classrooms are configured to automatically reboot every night at 4am, so as to minimize this disruption.)
ITS updates Windows computers monthly, typically at the conclusion of the third week of the month. These scheduled updates include software patches designed to plug recently-discovered security holes and keep your computer safe from intrusion; they do not include feature updates or other changes to usability.
Please contact the ITS Help Desk at helpdesk@denison.edu or (740) 587-6395 if you have any questions or concerns.
On the afternoon of November 28, 2017, information came to light concerning a newly-discovered security vulnerability affecting Apple’s newest computer operating system, macOS 10.13 (A.K.A “High Sierra”). This bug allowed anyone with physical access to a Mac computer — if running the latest operating system — to enjoy total control of that device, with access to all files, folders, user data, settings, and etc.
On the morning of November 29, Denison ITS staff identified which university-owned computers had the potential to be affected by this issue, and proactively deployed a fix. We have no reason to believe any Denison-owned equipment was compromised as a result of the vulnerability.
Apple has also now released an official software “patch” to address this problem, which we will be incorporating into future versions of our official software image.
To note:
Update 1/13/15 7:30AM:
Verified this morning, all services provided to Windows computers by Zenworks have been restored. Login times should be back to normal, and login on a computer you have not used previously should work. If you see an issue with either, please reboot the computer.
Update 1/12/15 3:00PM:
ITS continues to work with the vendor to restore the Zenworks service. Emergency database maintenance has been scheduled from 5:30-7:30PM tonight with a target of having full functionality restored by 7:30AM Tues. 1/13/15. PLEASE CONTINUE following the workaround outlined below to log in to your Windows computer until service is restored.
Original Post:
Due to the Zenworks outage, when you log in to your Windows computer at this time, a 2nd login window will appear which will not accept your credentials. Clicking the “cancel” button on this 2nd login will allow the Windows login to continue, with full access to your network drives and the Internet.
Note: this will only work on Windows computers you have previously logged into. You will be unable to log in to a Windows computer you have not previously logged into until the Zenworks service is restored.
Attempts to restore the service are still in progress with vendor support.
Update:
Please see related post for updates.
Original Post:
Zenworks services are currently off-line. This results in a long delay for Windows logins, upwords of 2 minutes.
Attempting to login to a Windows machine you have not logged into before will result in a 2nd login prompt, which will fail no matter what you enter.
ITS is working with the Zenworks vendor to bring services back online.
Some community members experienced problems accessing Blackboard around 1 p.m. today. The University of Cincinnati informed us of the cause and resolution of the problem: At approximately 1:04PM today Blackboard application servers stopped serving end user requests. This was caused by the NFS data mover going down. The problem was resolved by 1:20PM.
There was a short disruption to our Blackboard service from @12:50 – 1:10 p.m. this afternoon. The University of Cincinnati had a problem with their firewall. The problem has been resolved. If you experience any problems logging into Blackboard, please contact the ITS Helpdesk at 740.587.6395.