by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST

Update 11/16/2024 @ 1:39pm:
All maintenance has been successfully completed.

If you experience any issues please try clearing your browser cache or using an Incognito Window. If the problem persists please reach out to the ITS Service Desk.

Original Post:
Denison Information Technology Services (ITS) will be applying Banner security patches and module updates on Saturday, November 16th, 2024 from 5:30 AM – 5:30 PM EST that will impact access to Banner and related systems. Users will not be able to access these services during this time.

Affected services include:
Banner Admin Pages
Banner Self Service
Cognos
Xtender
Jaggaer (e-procurement)
Nelnet Payment Gateway
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.

by ·Comments Off on [COMPLETED] UNPLANNED MAINTENANCE: Jaggaer Unavailable 5/24/24 2:25PM

UPDATE 5/24/24 2:51PM:

The emergency maintenance for Jaggaer PROD has been completed and the service was restored at 2:50PM. If you experience problems, please try a fresh browser session, an incognito window, or clear your browser cache.

ORIGINAL POST:

ITS received notice this afternoon that invoices were not posting correctly to Jaggaer PROD (eInvoice/eProcurement). We are taking steps at this time to remediate this issue and will update this post once maintenance is completed.

If you experience a Jaggaer issue, please report it to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETED] Planned Student Self Service Maintenance Monday, March 11th, 2024 from 6:30AM – 7:00AM EDT

Update 3/11/24 6:47AM:
The maintenance for Student Self Service has been completed. If you experience problems, please try a fresh browser session like an incognito window or clear your browser cache.

Original Post:
Denison Information Technology Services (ITS) will be applying a fix to Student Self Service Monday, March 11th, 2024 from 6:30AM to 7:00AM in response to discovering a known defect on Friday, March 8th, 2024 which prevents advisors from exporting a list of their advisees in an Excel document format. While Student Self Service will not be down during the entire maintenance period, there will be an outage that will span a few minutes to apply the fix.

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.