Update – Monday 10/3/2016 9:30 am

Windstream has been able to resolve this issue. All numbers that have been ported should now be reachable from regional Windstream customers as well. Please do let us know if any numbers are unreachable post this fix.

For any issues please report it to the ITS Help Desk at 740-587-6395 or helpdesk@denison.edu.

Update – Windstream has committed to having this corrected on Monday, 10/3.

We’ve learned that some phone numbers that have ported over to Dialpad are unreachable from regional Windstream customers, which includes old Denison phones that have not moved to Dialpad. We are currently aware of 30 numbers that are having this problem. We are working with Windstream to correct this and to understand what they can do to prevent this from happening during future porting events.