Update 1:55PM

We have been unable to confirm any Dialpad or carrier issues related to problem reports from this morning. Many events reported end up being incorrect audio settings in the Dialpad app. This may be due to a problem with docking stations correctly detecting USB headsets. If you’ve experienced what appears to be a one-way-audio issue, try using your headset plugged into a USB port on your monitor or computer (as opposed to the docking station). If you receive a report of poor audio quality (distant, in a tunnel, etc.), check that your microphone is correctly set to your headset and not to the microphone on your monitor.

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We are currently working with Dialpad and our carriers to determine the cause of one-way calling issues.

If you are experiencing problems with your headset we’re learning that there may be a problem with headsets plugging into a docking station, as opposed to being directly connected to your computer or monitor/display.