UPDATE: January 21, 2023, 11:15 AM

Jaggaer indicates that they have fully resolved the the errors recently introduced in Denison’s e-procurement software. They note, “All failed Purchase Orders associated with this error have been requeued and sent to suppliers.”

Please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu if you have any questions or concerns about Denison’s e-procurement software.

UPDATE: January 20, 2023, 11:50 AM

Jaggaer has provided an update on their progress resolving the errors in Denison’s e-procurement software:

JAGGAER Developers have identified root cause and are developing and testing a fix for the issue introduced with last night’s maintenance release. Our anticipated ETA for full resolution on all servers is 6:00 PM ET / 11:00 PM GMT.

ITS will post more information here as Jaggaer provides additional updates.

ORIGINAL POST: January 20, 2023, 10:15 AM

Jaggaer, the company that publishes Denison’s e-procurement software, released a notice acknowledging errors that were introduced after an update:

Jaggaer Email Update: We have received reports of display issues with Forms and an error occurring during Purchase Order Distribution when a document contains a Form Request. We have confirmed that these problems were introduced during last night’s maintenance release (January 19, 2023). JAGGAER Developers are working quickly to resolve this. We will follow up as progress is made and we are able to provide a timeline to resolution.

ITS will publish an update here as more information is available.