Information Technology Services (ITS) has discovered an issue in Cognos while using newer versions of Chrome, Edge, and Firefox. The issue is outlined below:

Issue:
Buttons are unresponsive in the User Interface. For example, if you run a report and a prompt is generated and you make a selection then attempt to hit OK or Finish, nothing happens.

Temporary Workaround:
Use Internet Explorer (IE) if your favored browser is rendering this issue. Note: IE is different from Edge. You may need to search your programs to find IE by using your Windows search for Finder on a Mac.

Long Term Fix:
Upgrade Cognos. Next week we will begin the necessary steps to upgrade and patch Cognos and will communicate when those patches will be released.

If you have questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.