The Denison Facilities Services team is happy to announce a service management replacement tool called TopDesk. This new service will replace TMA and has advanced capabilities for putting in a service request, tracking your request and follow-up from our team.

To enter a Facilities service request, you have many options! First, you may email your request to facilities@denison.edu and your request will automatically be logged to the system. You may also log a ticket by selecting the TopDesk icon in MyDenison and logging a ticket that way. You will receive a follow-up email directly from TopDesk regarding your request and its status. You may track the status of your ticket using the Self-Service Portal functionality.

Denison Facilities and Information Technology Services (ITS) and Facilities will be holding training sessions for anyone who is interested in learning more about this service. Stay tuned for more information regarding training.

A quick video for submitting a request can be found here and an overview of Self-Service Portal can be found here.

If you have questions or concerns, please contact Facilities by emailing facilities@denison.edu.