With the summer upon us, Denison Information Technology Services (ITS) would like to inform the campus community of our support plan as we transition back to campus in the following ways:

Email: servicedesk@denison.edu

• Emails are actively monitored Monday – Friday between 8AM – 5PM (EDT)

Phone: 1-740-587-6395

• Calls are answered by Denison ITS staff Monday – Friday between 8AM – 5PM (EDT)
• Phone support outside of our business hours is available from our After Hours Support agents by calling the same ITS Service Desk number.

In-Person: Fellows Hall 100A (by appointment only)

• Members of the ITS Client Experience team will be onsite on Monday and Thursday every week to address technology needs. If you need in-person support, please submit a ticket to servicedesk@denison.edu to make an appointment. 
• Requested accessories/loaner laptops available for pick-up will be communicated to you once it is available. You must bring your Denison issued ID card to swipe into the building. If you need technical support, please call 1-740-587-6395 or email servicedesk @denison.edu.
• To comply with Denison’s face mask protocol and social distancing standards, we ask that clients retrieve accessories marked with their name from the designated table in Fellows. The Fellows 100 lab is routinely sanitized after every client.
• At this time, we are not offering equipment drop-off or in-office desktop support. Our team is available at servicedesk@denison.edu and we will be happy to schedule a Google Meet session with you to troubleshoot.

Calls & Emails are monitored periodically on weekends for emergencies only. All non-emergency requests placed after hours will be addressed as soon as possible upon the next business day.

If you believe a system might be down or you are unable to connect to a University service, please check our Netnotes page where ITS publishes information regarding planned system maintenance, unplanned system outages and IT information that is relevant to the Denison Community.