Update: 03/29/2022 08:30 am
DUO has updated its status page to indicate that the issue of failed phone authentications is now confirmed to be fully resolved.

If you are still experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.

Original Post:
DUO Multi-Factor Authentication is currently experiencing an issue with their service where users are failing to receive DUO phone calls and SMS to authenticate and log in.

If you are experiencing this issue, you can use alternate methods of authentication, such as a PUSH to the DUO application and/ or using the passcode from the DUO application.

For additional details on the DUO application, please refer to this MyDenison post: https://my.denison.edu/campus-resources/information-technology-services/service-catalog/accounts-and-passwords/duo-two-factor-authentication

We do not know the expected time of resolution, but we will update this post as soon as we have additional information. If you are experiencing issues, please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu.